Greetings,
Problem with Norton Ghost 15 on my Win-7 64-bit PC 'WAN Miniport (IKEv2) (Unusable 64-bit driver)' needed a 32-bit driver so I took Dave's advice (thanks DaveH)...
To paraphrase:
Downloaded from HP the sp44547.exe (even though it said for Win-7 '32-bit' OS).
Used my WinRAR to open the sp44547.exe and extracted the .inf, .sys, and .cat files from the \src subdirectory.
"Use those 3 files in a folder and use them to make the custom disk..."?
ahcix86s.cat
ahcix86s.inf
ahcix86s.sys
Questions:
> How and where do I load these files?
> Will it be a problem to my 64-bit files?
> Will Ghost 15 System Recovery Disk then be able to work on my external HDD or CD drives (if identified as startup in the bootable device listed in the BIOS)?
Thanks for the assistance (Google: 'WAN Miniport (IKEv2) (Unusable 64-bit driver)' for some more of my story in drilling down and killing this dragon.
Notes from MS & Symantec some helpful some not:
Good but limited in specifics:
ftp://ftp.symantec.com/public/english_us_canada/products/ghost/15/manuals/ngh_15_user_guide.pdf
Misleading but I guess we bought into it:
To download and update a driver yourself:
It's best to let Windows install device drivers automatically. But if Windows can't find a driver for your device, and the device didn't come with driver software, you can look for a driver on the device manufacturer's website. Driver updates are often available in the support section of such sites.
Once you find the updated driver, follow the installation instructions on the website. Most drivers are self-installing—after you download them, you usually just double-click the file to begin the installation, and then the driver installs itself on your computer.
Some devices have drivers that you need to install yourself. If you download a driver that isn't self-installing, follow these steps:
You must be logged on as an administrator to perform these steps.
Click to open Device Manager. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
In the list of hardware categories, find the device that you want to update, and then double-click the device name.
Click the Driver tab, click Update Driver, and then follow the instructions. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Configuring a computer to boot from a CD:
To run Symantec Recovery Disk, you must be able to start your computer using a CD.
To configure a computer to boot from a CD
Turn on your computer.
As the computer starts, watch the bottom of the screen for a prompt that tells you how to access the BIOS setup.
Generally, you need to press the Delete key or a function key to start your computer's BIOS setup program.
In the BIOS setup window, select Boot Sequence, and then press Enter.
Follow the on-screen instructions to make the CD or DVD device be the first bootable device in the list.
Put your Symantec Recovery Disk CD into the CD drive, and then restart your computer.
Note: Depending on which version of the product you have purchased, Symantec Recovery Disk is either included on your product CD, or as a separate CD. You should place the CD containing Symantec Recovery Disk in a safe place. Should you lose the CD, you can create a new one if you have a CD burner.
Save the changes and exit the BIOS setup to restart the computer with the new settings.
Press any key to start Symantec Recovery Disk.
When you start your computer with the Symantec Recovery Disk CD in the drive, you will see a prompt telling you to Press any key to boot from CD. If you do not press a key within five seconds, your computer will attempt to start from the next bootable device listed in the BIOS.
Note: Watch carefully as the computer starts. If you miss the prompt, the computer will need to be restarted again.
About ensuring the recovery of your computer:
If Windows fails to start or it does not run normally, you can recover your computer by using the Symantec Recovery Disk CD. The drivers that are included on the recovery disk must match the drivers that are required to run your computer's network cards and hard disks.
To help ensure that you have the drivers that you need to recover your computer, you can use the Run Driver Validation tool available on the Symantec Recovery Disk. The driver validation tool compares hardware drivers on the Symantec Recovery Disk CD with the drivers that are required to run your computer's network cards and hard disks.
You should run the driver validation test any time you make changes to the network interface cards or storage controllers on a computer.
See If driver validation fails.
Note: The driver validation tool or Symantec Recovery Disk does not support wireless network adapter drivers.
Testing Symantec Recovery Disk:
You should test the Symantec Recovery Disk CD to ensure that the recovery environment runs properly on your computer.
Note: Depending on which version of the product you have purchased, Symantec Recovery Disk is either included on your product CD, or as a separate CD. You should place the CD containing Symantec Recovery Disk in a safe place.
Testing the Symantec Recovery Disk CD lets you identify and solve the following types of problems:
You cannot start Symantec Recovery Disk.
See “To configure a computer to boot from a CD”.
You do not have the necessary storage drivers to access recovery points on the computer.
You need information about your system to help you run Symantec Recovery Disk.
To test Symantec Recovery Disk
Run the driver validation tool to test whether Symantec Recovery Disk works with the network cards and storage devices on the computer.
Start your computer using the Symantec Recovery Disk CD.
See Starting a computer by using Symantec Recovery Disk.
When you have started Symantec Recovery Disk, do one of the following:
If you want to store recovery points on a network, run a mock restore of a recovery point that is stored on a network to test the network connection.
If you want to store recovery points on a computer, run a mock restore of a recovery point that is stored locally to test the local hard drive connection.
More Information: If driver validation fails
If driver validation fails:
The driver validation test verifies whether the drivers for all storage devices and network cards in use by the computer are available in Symantec Recovery Disk. If the drivers are available on the recovery disk, you receive a validation message. If any drivers are not included on the recovery disk, the Driver Validation Results dialog box appears.
Without access to the correct drivers, a device cannot be used while you run Symantec Recovery Disk. Therefore, if the recovery points that are required for recovering your computer are stored on a network or a local hard drive, you might not have access to them.
You can find the drivers and copy them to a CD or a floppy disk, or you can create a custom Symantec Recovery Disk CD.
See Creating a custom Symantec Recovery Disk CD.
My Original Question:
Ghost v:15 SRD can only use 32-bit drivers. Where do I download this "WAN Miniport (IKEv2) (Unusable 64-bit driver)" in 32-bit for my Win 7 64-bit HP PC and is it compatible with them?.
I have spent hours with Norton Chat and remote interface they finally said, "You have to get the 32 bit drivers for this WAN miniport which can be done only by your computer manufacturer." I have licensed ownership of my Ghost 15 (not upgrade). HP PC with 'Intel V//V' processor.