Producing a custom SRD on my Windows 7x64 system does not allow me to 'see' my external USB drive that contains the backup files. There are two incompatible 64bit drivers listed during the process. Neither of these are required. One is for the miniport WAN (which I assume it the ethernet port). The other is for an other unrelated peripheral. There is no mention of a USB driver for the external Seagate USB drive so I assume that driver is compatible but on booting with the Custom SRD the external drive is not visible.
I looked at the seagate site and they have driver installation software but no inf files for 32 bit drivers. Any suggestions would be helpful. If I can't solve this the product is of no use to me.
Thanks
The drivers on the SRD should see the USB drive just fine. If the drive is not loaded with files, you could try to reformat it. That may fix your problem. Another thing you could try is to shut down the PC and disconnect all hard drives except the USB drive. Now boot the SRD and open a command prompt. You can do this by moving the cursor to the upper left side of the GUI until the arrow turns into a finger then click it (see below). Once in the command prompt, type "DISKPART" without quotes. Now type "LIST DISK". Do you see the USB drive listed? If so, type "SELECT DISK #" (use whatever number was listed when you did the LIST DISK command). Now type "UNIQUEID DISK". Write the eight digit hex number down incase you want to revert to it. Now type "UNIQUEID DISK ID=12345678" (use whatever eight hex numbers you want: 0-F). Shut down and reconnect the disconnected hard drive(s). Now does the SRD see your USB drive? If not, restart Windows and using Windows Explorer, navigate to C:\Program Files (x86)\Norton Ghost\Utility\PartInfo.exe. Run PartInfo.exe. It will create a text file named PartInfo.txt in the same folder. Attach it to a post here.
Thanks for that response.
It will take a while to follow the process. While I go through it if forward the partinfo file as requested inc ase that sheds some light on the issue.
Thanks
Brian K,
Does partinfo.txt look OK to you?
Yes the partinfo looks fine---shutting down now to go through the advised process
OK sort of solved the problem.
Followed the suggestions but saw no external drive.
Reconfigured the external drive to use a differnt USB port since I saw those ports listed as "Floppy drives"? So provided I use the "floppyDrive" ports to connect my seagate HDD then SRD can see the backup files. Its clumsy but hopefully I wont have to recover the system too often. The "floppy drive" ports are part of a 4 port assembly on the front of my machine that accepts 2 USBs and some camera cards.
Seems as if the SRD and even the LIST DISK command stops looking for disks after a while?
Might be a MOBO anomaly? Its a Gigabyte GA-H55M-USB3 REV 2.0 ---just noticed that although the port used is USB2 compatible( and it works as such in windows) it is shown as the USB 3/2/1 port so possibly there is a difference in the way those ports are driven---will tray again using a straight USB 2 port on the back panel and report back.
OK thanks for the input redk9258,
Your suggestions indirectly put me on the track.
I have now proved that the version DOS and windows PE that forms part of the SRD has a USB driver that is not compatible with USB3.0 ports even though those same ports are backward compatible with USB 2 and 1.1.
I have other ports I can use on the back of my machine so having reconfigured and providede I remember the product works.
I hope Norton takes this on board and offers an update or at least a notice to users to cover this.
Anyone know how to get their attention??
Its clunky but resolved
I didn't realize you had USB3. What happens if you use an older USB cable? Does it see the drive? Remember the Ghost SRD is based on Vista. There was no USB 3 then. Even Windows 7 needs a 3rd party driver for USB 3. I wonder if you could add the USB 3 driver from Gigabyte.
HERE is the download. Use 7-Zip to extract the files and using 7-zip look at this folder... usb3\Files\x86\
Extract these files...
nusb3hub.cat
nusb3hub.inf
nusb3hub.sys
nusb3xhc.cat
nusb3xhc.inf
nusb3xhc.sys
Add them to the custom SRD and I'll bet USB 3 works for you.
I added them here. Download and remove .txt from the filename.
Hey thanks for that. I have no time to try it now but you are right I'm sure--the ports are labelled "USB3 ready" and they seemed to run USB 2 stuff without any obvious difference.
I'll make the new SRD and hope that it works or that I either don't move the drive or remember this issue next time.
Thanks for the idea and the link
Can we call it solved??? It is as far as I'm concerned
Gr11zzly wrote:
Hey thanks for that. I have no time to try it now but you are right I'm sure--the ports are labeled "USB3 ready" and they seemed to run USB 2 stuff without any obvious difference.
I'll make the new SRD and hope that it works or that I either don't move the drive or remember this issue next time.
Thanks for the idea and the link
Can we call it solved??? It is as far as I'm concerned
You can boot the SRD then browse to those files to load the before you make a custom SRD to make sure it works. Just click the Utilities tab > load a driver.
It's up to you to call it solved but I would like to know if this lets USB 3 work at full speed and is recognized with the USB 3 cable, etc.
Good Luck!
Might need different drivers---I get Error ECA3139C: Symantec Recovery disk does not support the type of driver" and similar from those. Don't worry it works as is and I have spent far too much of everyone's tiem---mine in particular.
I just tried the drivers that I attached to the post with the Ghost 15 SRD and it says they loaded without any error. Unfortunately, I do not have a USB 3 drive or USB 3 card yet. I really would like to know if Windows PE can be made to use USB 3. I read somewhere that when Windows 7 SP1 comes out there will be native drivers for USB 3. If they update the WAIK, I'll be time to build another Ghost 15 SRD on WIndows PE 3.1 or whatever it will be called.