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Hello I have installed Ghost 14 and it works fine except in Recovery mode it will not find the USB Hard Drive. I have a Maxtor 750gb One Touch 4 and a Western Digital 500gb My Book. It see's either drive to back up too I just cannot build a Recovery Disk to find them.
I have an Abit NI8 motherboard ( a few years old). It has the latest bios, patches from Abit and Nvidia for the chipset all running on XP Pro SP3. Tech Support at Symantec has tried to help. They put a .iso out on the FTP site I burned that to cd.
I have added every .inf file that Ghost will take from Windows\system32\drivers, from the Bin directory on the external drives. Just about any .inf file related to the motherboard, chipset, drives. But with no luck so far. So I'm hoping someone with an Abit mb, or nVidia nforce chipset has found an answer to making a working SRD cd.
Does Ghost 14 have an option like Ghost 10 had like this website?
http://service1.symantec.com/SUPPORT/powerquest.nsf/0/4428046f6aa2d7108825719a00598a6e
I know for Ghost 10 I got a custom .iso from tech support for the recovery disk. I see quite a few people have this problem making a recovery disk but I haven't found the answer yet. Any help/advice would be greatly appreciated and I would feel better in case of a boot drive failure. Thanks. And if I left out any information needed please ask.
Thanks for the advice. I'm willing to try anything at this point. I do appreciate you taking the time to help. I'll let you know if it works.
Thanks
Johan.........
Thanks for your advice but still not seeing external drive with SRD. The plug and play didn't work. I did see the light on the external drive flash a couple of times but it never showed up. I waited then went to a cmd prompt ran Diskpart but it only saw my two internal drives.
Guess I'll look for another usb driver or something. If you and the team come up with anything please let me know and I'll give it a try.
Thanks again.
Wesley
Unfortunately the USB is one driver that we do not have control of. We get USB support through the WinPE environment that the SRD runs on. It is internal to it hence we have no control over it. We have seen issues from time to time with USB. Here are a couple of things that we have found might work, but unfortunately we don't have a magic cure.
- Ghost v14 can now handle plug and play, so instead of having the drive(s) plugged in on boot, try plugging them in after the environment is all the way up just before you try to restore. Just give plug an play a few minutes to get its act together. If you try too quick you still won't see the drive because plug and play has not finished making the drive available.
- Try just one drive or the other. Sometimes it seems they don't like to play together.
- Try the USB ports on the other side of the machine, e.g. try the front if they are plugged in back and vice versa. Why using different ports sometimes works is a mystery we haven't solved yet.
If these don't work, let me know and I'll poll the team for any other things that they may have found that for some reason seems to work.