Going around in circles trying to get refund

[Haphazard]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

:

Detailed description:

Hi I only paid for Norton Deluxe (annual) yesterday, so well within 60 day timeframe. I’ve followed link to refunds, contact support, reasons for cancellation, country, online purchase. Just keeps going around in circles.

Product & version number:
Norton 360 Deluxe 2.116.0.20250620.1400
OS details: Win 11

What is the error message you are seeing?

[SoulAsylum]

Check for your VPN being enabled, disable any ad blockers and retry.

SA

[Haphazard]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

:

Detailed description:

Hi I only paid for Norton Deluxe (annual) yesterday, so well within 60 day timeframe. I’ve followed link to refunds, contact support, reasons for cancellation, country, online purchase. Just keeps going around in circles.

Product & version number:
Norton 360 Deluxe 2.116.0.20250620.1400
OS details: Win 11

What is the error message you are seeing?

Sorry-don’t know how to respond to last message. I’m not using VPN. Only have Norton safe browsing. Also no ad blockers. Still can’t get to template to claim refund.

[bjm]

@Haphazard

Hi I only paid for Norton Deluxe (annual) yesterday, so well within 60 day timeframe. I’ve followed link to refunds, contact support, reasons for cancellation, country, online purchase. Just keeps going around in circles.

@Haphazard

Only have Norton safe browsing.

@Haphazard

I’m not using VPN. Only have Norton safe browsing. Also no ad blockers. Still can’t get to template to claim refund.

Are you referring to Norton Private Browser?
Can you try with Privacy Guard off?

Norton Private Browser - FAQs here

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Can you try Cancellation & Refund Request [here] from Chrome? https://support.norton.com/sp/en/us/home/current/autorenew

You have 60 days from being charged to request a refund.

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

=============================================

Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

Please confirm you’re allowing Norton pages content in order to provide the best experience possible. [here]

[bjm]

Hello @Haphazard

[bjm]

Hello @Haphazard