Issue abstract:
Detailed description:
I am having Graphics display issues within ALL NORTON 360 GUI WINDOWS!
It started about 3-4 weeks ago, after a Norton update where they changed the layout of the windows slightly to a new style.
My graphics settings are set to default recommended. The graphic drivers are up to date.
I had no issues with Norton 360 until the new update in 2025 that slightly changed the style and layouts within ALL the NORTON 360 GUI windows.
AFTER THIS UPDATE ABOUT 1/4 OF ALL THE TEXT ON THE RIGHT SIDE OF ALL NORTON 360 GUI WINDOWS IS CHOPPED OFF!
See attached screen shot.
Out of the hundreds of programs I have on my laptop. NORTON 360 is the only application showing this issue! Since itās cutting off about 1/4 of the text on the right, it makes reading the messages, and displaying all the settings IMPOSSIBLE! I canāt even open the Norton settings display and see what values the settings are at!.
Product & version number:
Norton 360 Deluxe
OS details:
Windows 11 Pro Version 24H2
OS Build 26100 2894
What is the error message you are seeing?
\No error message, just a graphics display issue within all GUI Windows.
If you have any supporting screenshots, please add them:
I figured out how to fix it in this updated version of Norton 360.
I was having trouble reading the very small text on my laptop screen so about a year ago I had changed the Accessibility Text Size from the default value of ā100ā, and slid the slider up to ā150ā.
This slider is in Settings, System, Display, Advanced Settings, Accessibility, Text Size.
The previous version of Norton 360 had NO ISSUES with this Text Size set to ā150ā, however this newer version of NORTON 360 doesnāt like the Text Size to be set to 150.
So unfortunately until Norton fixes this BUG within this newer version of Norton 360m I
am going to have to set the text to 100 to view Norton 360, then set it back to 150 when Iā'm not Looking at Norton 360 so that I can read the rest of my laptop!
I hope Norton will address and fit ths issue soon with a new update!!
Hello James. Unfortunately. The issue isnāt with Norton, text and magnification set for 150 will diffuse what you see with that setting. Albeit some users may require larger text that is a user specified setting the Norton products do not have any control of. Besides text what resolution are you using on the laptop? I use 1920x1080 without any issues and 100% text scaling.
SA
@SoulAsylum
I was actually using 125% and that worked fine with the previous version of N360 but quickly realized that anything larger than 100% didnāt work with version 24, so I leaning toward this being a bug in the new version. At least I hope so and that it gets fixed.
I have the same problem but my display settings say that I have not increased the size of my text. I canāt do anything with my Norton.
1 Like
I went into my display settings on Windows 11, changed text size to 103, hit APPLY, then changed it back to 100% and it now displays properly.
2 Likes
Sounds like the suspected Windows issue after all.
SA
This is definitely a problem with Norton 360. I do likewise: scale the accessibility text. No other apps have issues. Norton 360 shows its text and widgets compressed. The app is clearly not responding correctly to the accessibility settings. Norton 360 only displays correctly if the accessibility text is set to 100%, which is the default.
for me it doesnāt work with any text scaling. all Norton GUIs are unusable because they do not match windows scaling.
iām fed up with it. cancelling subscription.
Had the same problem. It is clear that the fault is triggered by screen resolution settings, but in my case, changing the resolution and text sizes and doing re-starts several times, had no effect.
However, I had a look around the same settings page, and found a workaround that DID work. Not a proper fix of course, but O.K. for now.
Settings > System > Display, scroll to bottom > Related Settings ā Graphics > Optimisations for Windowed Games ā Toggle to off > Close settings > Restart computer.
Worked at the time, but reverted later. > Performed again > Toggle back on > Close settings > again O.K.
So, if and when this occurs, I will have to go through this procedure. On another thread, Norton Support say they are still working on a proper fix.
I agree, it for sure a graphics problem with all NORTON GUIās because NORTON 360 used to work with this setting at 150. I had it set this way for years. But then after a NORTON 360 update, it now cuts off the right side of all display windows.
Some popup NORTON windows I canāt even close, unless I change that setting back to 100 so I can see the āXā in the widow, allowing me to close it.
After that, I have to change the setting back to 150 again.
Itās a pain in the mouse, having to keep changing that setting.
NORTON YOU NEED TO FIX THIS ISSUE!!
I have hundreds of other applications and NONE of them have a problem with this setting at 150!
I agree, it for sure a graphics problem with all NORTON GUIās because NORTON 360 used to work with this setting at 150. I had it set this way for years. But then after a NORTON 360 update, it now cuts off the right side of all Norton windows.
I agree, it for sure a graphics problem with all NORTON GUIās because NORTON 360 used to work with this setting at 150, until an update a few months ago.
Norton is at fault, they need to fix this.
I agree, it for sure a graphics problem with all NORTON GUIās because NORTON 360 used to work with this setting at 150. I had it set this way for years. But then after a NORTON 360 update, it now cuts off the right side of all display windows.
Some popup NORTON windows I canāt even close, unless I change that setting back to 100 so I can see the āXā in the widow, allowing me to close it.
After that, I have to change the setting back to 150 again.
Itās a pain in the mouse, having to keep changing that setting.
NORTON YOU NEED TO FIX THIS ISSUE!!
I have hundreds of other applications and NONE of them have a problem with this setting at 150!
I also have this same issue, Iād take a screen shot but the Norton popup goes away when using Snippet or whatever the windows snip app is called. I have a 4k Projector on a 110 screen and I have to have the setting set to 150 to make items big enough to see. No other apps/programs/popups (from anyone other than Norton) have issues with the 150 setting. Also, the Norton popupās I have donāt have āslidersā on the bottom or sides to allow moving the viewable text aroundā¦itās just a square with not X or - in the upper right cornerā¦because that corner is cut off 
Everyone: The word is, Norton has a patch for this issue and suggests manually running live updates to patch. If you all could do that and report any changes it will be much appreciated for feedback to the Norton teams. Please donāt forget to restart your devices after the patch regardless of whether asked to do so or not. This will ensure the patch gets properly installed.
SA
