I am using Outlook 2010 which I just recently started using. My problem is that the emails stay in the outbox. Doesn't move. After two days of searching, and troubleshooting, I determined that it was the Nortons email protection. I can turn it off, and send emails with no problems. But when I close out outlook, and start it again, the Nortons addon is again activated. I have searched to see if there was a solution to this problem and have found none, although it seems that others have the same issue, just no solution. Is there a way to keep the antivirus on there and still able to send? I have checked out all the ports (993 ssl and 587 tsl) and have the proper IMAP and SMTP. Has anyone found a solution that will allow me to send email and still use the anitvirus?
I am using Outlook 2010 which I just recently started using. My problem is that the emails stay in the outbox. Doesn't move. After two days of searching, and troubleshooting, I determined that it was the Nortons email protection. I can turn it off, and send emails with no problems. But when I close out outlook, and start it again, the Nortons addon is again activated. I have searched to see if there was a solution to this problem and have found none, although it seems that others have the same issue, just no solution. Is there a way to keep the antivirus on there and still able to send? I have checked out all the ports (993 ssl and 587 tsl) and have the proper IMAP and SMTP. Has anyone found a solution that will allow me to send email and still use the anitvirus?
Although turning off the Nortons antispam worked, I am disappointed in the fact that it just cannot not work with it on. So much so that I may just uninstall Nortons all together and go with another product. I am also surprised that there is no solution whatsoever and there doesn't seem to be a care to find one, even thought it seems to be a trending problem. I have searched different areas for solutions to use my outlook with the Nortons addon and I find none. It really doesn't matter what email domain I use. I expect a quality product to protect my computer, and I do not have it here.
mayunto07 wrote:Although turning off the Nortons antispam worked, I am disappointed in the fact that it just cannot not work with it on. So much so that I may just uninstall Nortons all together and go with another product. I am also surprised that there is no solution whatsoever and there doesn't seem to be a care to find one, even thought it seems to be a trending problem. I have searched different areas for solutions to use my outlook with the Nortons addon and I find none. It really doesn't matter what email domain I use. I expect a quality product to protect my computer, and I do not have it here.
Hi,
I'm running the current version of NIS along with w7x64 and MSOffice 2010 I have not turned any of the Norton features off and do not have a problem with outgoing emails. The test system running 360 is operating in the same manner.
Perhaps there's something else going on that is the source of the problem. Have you done any other scans to confirm that there isn't an infection present? Maybe a trip to one of the free malware removal forums
http://www.bleepingcomputer.com
http://forums.whatthetech.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
to get an expert opinion would be in order.
If you do elect to go to a different vendor for your security software be sure to run the Norton Removal Tool
to clean up your system so that there will be no conflict with the new product.
Keep us posted
Norton Email Protection and AntiSpam do not support IMAP, nor are they able to scan encrypted traffic (ports 993 and 587).