Have received an unauthorised charge on my credit card for a Norton product

[heybear]

This charge is not mine how do I get it refunded and can Norton trace the person who used my credit card

[bjm]

@heybear

Have received an unauthorized charge on my credit card for a Norton product
This charge is not mine how do I get it refunded, and can Norton trace the person who used my credit card

Hello @heybear
Do you have a Norton account? Do you have a Norton product?

And you’ve disputed the charge with your bank/credit card?

Please review: Report a fraudulent use of your credit or debit card [here]

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Please review: Contact Norton Support [here] &or [here]

Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

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AI Overview
If you see an unauthorized charge on your credit card for a Norton product, you should immediately contact your financial institution to report the fraudulent transaction. They can then begin an investigation into your account. Additionally, contact Norton’s Customer Support to register the case and provide them with more information.

Contact your financial institution:
Report the fraudulent charge to your bank or credit card company as soon as possible. They will likely investigate the transaction and potentially issue a refund.

Contact Norton Customer Support:
Norton Support says you should also contact Norton’s customer support to register the case and provide them with information about the unauthorized charge.

Provide additional information:
Norton may require additional information, such as your account details and the specific details of the unauthorized charge, to assist you further.

Check your Norton account:
If possible, review your Norton account to see if there are any details about the unauthorized charge or any other suspicious activity.

Consider canceling your credit card:
If you’re concerned about potential further fraudulent activity, you may consider canceling your credit card and obtaining a new one.

File a complaint with the appropriate authority:
If you are not satisfied with the resolution offered by Norton or your bank, you can file a complaint with the appropriate consumer protection agency.