Have received an unauthorised charge on my credit card for a Norton product

[heybear]

This charge is not mine how do I get it refunded and can Norton trace the person who used my credit card

[bjm]

@heybear

Have received an unauthorized charge on my credit card for a Norton product
This charge is not mine how do I get it refunded, and can Norton trace the person who used my credit card

Hello @heybear
Do you have a Norton account? Do you have a Norton product?

And you’ve disputed the charge with your bank/credit card?

Please review: Report a fraudulent use of your credit or debit card [here]

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Please review: Contact Norton Support [here] &or [here]

Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

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AI Overview
If you see an unauthorized charge on your credit card for a Norton product, you should immediately contact your financial institution to report the fraudulent transaction. They can then begin an investigation into your account. Additionally, contact Norton’s Customer Support to register the case and provide them with more information.

Contact your financial institution:
Report the fraudulent charge to your bank or credit card company as soon as possible. They will likely investigate the transaction and potentially issue a refund.

Contact Norton Customer Support:
Norton Support says you should also contact Norton’s customer support to register the case and provide them with information about the unauthorized charge.

Provide additional information:
Norton may require additional information, such as your account details and the specific details of the unauthorized charge, to assist you further.

Check your Norton account:
If possible, review your Norton account to see if there are any details about the unauthorized charge or any other suspicious activity.

Consider canceling your credit card:
If you’re concerned about potential further fraudulent activity, you may consider canceling your credit card and obtaining a new one.

File a complaint with the appropriate authority:
If you are not satisfied with the resolution offered by Norton or your bank, you can file a complaint with the appropriate consumer protection agency.

[Thomas_Martinez_Jr]

I was charged to my bank account $324.xx on around 7/1/2025 on an item I DID NOT PURCHASE. My bank account now is MINUS $151.xx and I DON’T get my social security till October 4th. I have NO MONEY.

[bjm]

@Thomas_Martinez_Jr

I was charged to my bank account $324.xx on around 7/1/2025 on an item I DID NOT PURCHASE. My bank account now is MINUS $151.xx and I DON’T get my social security till October 4th. I have NO MONEY.

the charge was not from Norton?
and you notified the bank?

[Thomas_Martinez_Jr]

I’m SUFFERING, as due to the $324.xx you all charged my bank account is something I NEVER approved of. My bank account is at MINUS $151.xx. AND! you all just charged my account for something I NEVER ordered. I have 2 current lawsuits. IF this amount isn’t removed, I’ll be calling my lawyers. And I’ve been doing business with you all for MANY YEARS.

[Thomas_Martinez_Jr]

IF the $324.xx ISN’T removed from my bank account, I WILL contact my attorney, who had 3 of lawsuits currently. I DIDN’T PURCHASE an item from you for $324.xx. AND YOU HAVEN’T proved it to me, yet.

[bjm]

@Thomas_Martinez_Jr

I was charged to my bank account $324.xx on around 7/1/2025 on an item I DID NOT PURCHASE. My bank account now is MINUS $151.xx and I DON’T get my social security till October 4th. I have NO MONEY.

@Thomas_Martinez_Jr

I’m SUFFERING, as due to the $324.xx you all charged my bank account is something I NEVER approved of. My bank account is at MINUS $151.xx. AND! you all just charged my account for something I NEVER ordered. I have 2 current lawsuits. IF this amount isn’t removed, I’ll be calling my lawyers. And I’ve been doing business with you all for MANY YEARS.

@Thomas_Martinez_Jr

IF the $324.xx ISN’T removed from my bank account, I WILL contact my attorney, who had 3 of lawsuits currently. I DIDN’T PURCHASE an item from you for $324.xx. AND YOU HAVEN’T proved it to me, yet.

Hello @Thomas_Martinez_Jr
Norton Community does not have access to your Norton…account, subscription, payment profile.

If you see an unauthorized charge on your credit card for a Norton product, you should immediately contact your financial institution to report the fraudulent transaction. They can then begin an investigation into your account. Additionally, contact Norton’s Customer Support to register the case and provide them with more information.

Please review: How-To Contact Norton Support

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Cancellation & Refund Request here

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

• Cancellation & Refund Request here
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here

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• Norton Cancellation and Refund Policy here
• FAQ: Norton subscription and renewal here
• Learn more about your automatically renewing subscription here

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• How to request a refund for an annual renewal fee here

Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/products/

Users may cancel subscription renewal anytime and delete their billing profile.
Users that do not want automatic renewal are urged (by users) to Unsubscribe and Delete their payment profile…~65++ days ahead…far enough ahead to avoid being billed.

• Stop your Norton subscription from automatically renewing here

When you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Extra benefits. No extra cost. may end when you stop your subscription from automatically renewing.

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If you see an unauthorized charge on your credit card for a Norton product, you should immediately contact your financial institution to report the fraudulent transaction. They can then begin an investigation into your account. Additionally, contact Norton’s Customer Support to register the case and provide them with more information.

Contact your financial institution: Report the fraudulent charge to your bank or credit card company as soon as possible. They will likely investigate the transaction and potentially issue a refund.

Contact Norton Customer Support: Norton Support says you should also contact Norton’s customer support to register the case and provide them with information about the unauthorized charge.

Provide additional information: Norton may require additional information, such as your account details and the specific details of the unauthorized charge, to assist you further.

Check your Norton account: If possible, review your Norton account to see if there are any details about the unauthorized charge or any other suspicious activity.

Consider canceling your credit card: If you’re concerned about potential further fraudulent activity, you may consider canceling your credit card and obtaining a new one.

File a complaint with the appropriate authority: If you are not satisfied with the resolution offered by Norton or your bank, you can file a complaint with the appropriate consumer protection agency.

Please review: How-To Contact Norton Support

[bjm]

Hello @Thomas_Martinez_Jr, @heybear