Having issues with chat agents and worried about scam

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I contacted an agent today about software updater message about a program needing attention (high risk). I kept running the updater and it wouldn't solve the issue. Agent asked me for a remote control session and I agreed. Soon as we got connected to the 2nd window, he circled it and asked me to let me know if I'm there. When I did, connection got lost. So I filled a form again to connect to another agent and that one asked for credit card information! I ended the chat. I'm freaking out. For further context, the day before that, I got a message about a man-in-the-middle attack to my device that Norton intercepted, so I was already on edge (the agent I contacted about it yesterday was unhelpful and annoyed). How do I escalate my concerns with Norton? I'm seriously worried that my device might have been breached at this point

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the software updater has several threads on here mentioning issues with with some have reported after they used it it caused some new issue or problem, its not 100% accurate

 

as for the remote session i view those as a last resort, much of what they do you might have already done ( i.e. for example run live update, run the software updater..... )

 

for a more reliable update system would be the microsoft store, windows update

and depending on the program ( non windows) the site itself could list the latest updates

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Marie06:

1) I contacted an agent today about software updater message about a program needing attention (high risk). I kept running the updater and it wouldn't solve the issue.

2) Agent asked me for a remote control session and I agreed. Soon as we got connected to the 2nd window, he circled it and asked me to let me know if I'm there. When I did, connection got lost. So I filled a form again to connect to another agent and that one asked for credit card information! I ended the chat. I'm freaking out. For further context, the day before that, I got a message about a man-in-the-middle attack to my device that Norton intercepted, so I was already on edge (the agent I contacted about it yesterday was unhelpful and annoyed). How do I escalate my concerns with Norton? I'm seriously worried that my device might have been breached at this point

What's the program needing attention?
Update your programs with Norton Software Updater
https://support.norton.com/sp/en/us/home/current/solutions/v138894743

Users report Norton Software Updater reports erroneous results. 
May be best to turn off Norton Software Updater -> Auto-Update. 
May be best not to act/react to Norton Software Updater report. 
May be best to Exclude programs from Software Updater Scans.

Do you have support Case ID number/s? 

How did you contact Norton Official Support agent? 
Why would Norton Official Support agent ask for credit card information?  
https://support.norton.com/sp/en/us/home/cusive/contact

There is no charge for genuine Norton support.  How were you contacting Support? If from an internet search, the first results are never genuine Norton, but companies that offer fee based support for multiple products, including Norton.

https://community.norton.com/en/comment/8545807#comment-8545807

Where they trying to sell you Norton Ultimate Help Desk? This is payed support, regular support is free.

https://community.norton.com/en/comment/8545861#comment-8545861 

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Malwarebytes offers free second opinion on-demand scan. 
Malwarebytes Malware Removal Help Forums offers free one-on-one help.
Malwarebytes staff & experts help all.  Malwarebytes subscription is not needed. 

Please review: How To - Contact Norton Official Support via chat/phone

Please review: How To - Contact Norton Official Support via social media

What is a man-in-the-middle attack?
https://us.norton.com/blog/wifi/what-is-a-man-in-the-middle-attack

What Is a Man-in-the-Middle Attack? [Full Guide 2024]
https://www.safetydetectives.com/blog/avoiding-the-man-in-the-middle-preventing-a-common-cyberattack/

Norton detects a trusted network as a suspicious network
Applicable For: Windows
If your Norton product identifies a known trusted network as a Man In the Middle (MITM) attack, you can add the network to trusted networks list. Your Norton product notifies you when it identifies a MITM attack like behavior. If you click Trust in the alert, you will not get a notification the next time you access the network. If you accidentally clicked Disconnect, you can add it back to trusted networks using Security History.

https://support.norton.com/sp/en/us/home/current/solutions/v133031229 

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I'd suggest calling Norton Tech Support directly via the numbers that can be found by following the prompts on the  support.norton.com website. There is also a thread here in the community that has some phone numbers here: https://community.norton.com/en/forums/what-telephone-number-norton-support