Hello. Problem with full system scan

Norton 360
20.4.0.40
Error: 3038, 103
Windows 7 Home Premium
7601.18113.amd64fre.win7sp1_gdr.130318-1533
Norton Autofix Results: 0 item(s)

 

I have been having a problem with my full system scan - it doesn't work.  As you can see by the above message I get error code 3038, 103.  I have run Power Eraser and the uninstall and reinstall kit and nothing has worked.  I scanned with Malwarebytes which found something with the name PUP but I tried doing the PE and uninstall/reinstall again (several times) and nothing works.  Does anyone have any suggestions?  Aside from dishing out $99 for live help?  Thanks for your help!