Recently I updated Windows 8 to Windows 8.1, and ran into a few problems. I realized I needed some good technical help with resolving the issues and contacted Norton via the live chat option.
The technician's name was Maxine C. Fermin, and she was very professional and resolved the problems. I allowed the remote assistance to my computer and watched everything she did. She was very quick and knew exactly where to go to fix the issues. I am most satisfied with the outcome, and I did ask her permission to write a post here stating her name in regards to her proficiency and performing a great job with my computer.
It was yesterday evening when this took place. Again, I'd like to state how very pleased I am with the good service that was provided to me by Maxine.
Thank you Norton Symantec for offering this service for people like me who just aren't that tech savvy when it comes to more difficult problems.
Sincerely,
Buoybells