Help needed with Identity Safe data restore on new computer

Our laptop motherboard failed yesterday.  I have a new computer running Windows 7 and I have installed Norton Internet Security (Version 19.6.2.10) from my account.  I did not have a current backup (.npm) of my Identity Safe data.  We were only using the local version and had not enable the cloud sync.

 

I do have access to my old hard drive to transfer data to the new machine - I have located the folder IdentitySafeDataStore.  I have followed prior posts in the forums to create a new Identity Safe, then disabled the product protection and replaced the files IDDStor2.dat on the new machine and restarted. 

 

When I now try to open the Identity Safe I get the message "Unable to logon to your vault at this time."

 

Any help would be appreciated to access the data

 

Thank you.

Yes, the soultion to import from the IDDStor2.dat file has worked!  Thank you.

You are quite welcome! I am happy to hear you got your logins back.

 

Now is a good time to Backup / Export your data to a safe location.

 

 

Our laptop motherboard failed yesterday.  I have a new computer running Windows 7 and I have installed Norton Internet Security (Version 19.6.2.10) from my account.  I did not have a current backup (.npm) of my Identity Safe data.  We were only using the local version and had not enable the cloud sync.

 

I do have access to my old hard drive to transfer data to the new machine - I have located the folder IdentitySafeDataStore.  I have followed prior posts in the forums to create a new Identity Safe, then disabled the product protection and replaced the files IDDStor2.dat on the new machine and restarted. 

 

When I now try to open the Identity Safe I get the message "Unable to logon to your vault at this time."

 

Any help would be appreciated to access the data

 

Thank you.