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Hello,
I realize I may be posting this in the wrong forum but please forgive me because when I clicked on "public beta anti-virus forum" it would not let me post a message. (?????)
This morning I tried to renew my Norton anti-virus online, entered my Visa debit card info, clicked submit, and got an error message. I didn't have time to deal with it because I had to go to work.
So tonight I got home from work and found that my bank says the $39.99 transaction did indeed go through this morning.
So I have Norton anti-virus downloaded onto my computer but I am confused because there is a big red "X" that says "your subscription has expired, you are at risk, etc."
Yet at the same time I am able to perform scans and the "Protection Center" window says my computer is "secure."
Do I have Norton anti-virus or not? Why does it say I still need to renew? Why did I never get a confirmation email of my purchase, or a product number?
I'm so frustrated -- I don't know whether my computer is protected or not.
I want my money back so I can go get a different product. Are you able to get refunds for internet downloads or not? If so how do you go about requesting that? I am finding this web site very confusing.
I tried getting help through the live chat with customer service but surprise, surprise, the chat windows would not upload to my computer. I found the 800 phone number to call but it says there is a 30 minute waiting period which is insanity.
Please if anyone could help I would appreciate it. I have already spent hours dealing with this mess and I am so disgusted. I would give anything if I had not tried to renew Norton. In fact I am tempted to just throw that $39.99 out the window, uninstall Norton everything, and go get a new product. I can't even post this question in the correct section because the Norton web site will not let me. Help!
Tony,
Thank you for your response. I am sorry if I came across as rude, I guess I'm just worried about my computer because I don't know whether or not it is protected.
Thanks for getting back with me, I hope we can get this resolved.
No need for an apology; you came across as someone who is concerned about system security, which is perfectly reasonable. Thank you for contacting us about this issue. Our team will contact you shortly for follow-up.
I am very sorry for the poor experience you’ve had with our products. Our Support Team will be contacting you shortly to help resolve these problems. Thank you for your patience.