Help, Norton antivirus 2012 repeatedly detecting both trojan.gen.2 and trojan.zeroaccess.b

Norton Security | Norton Internet Security
21

The XP script is attached

 

Quads

22
Quads wrote:

The XP script is attached

 

Quads

Will work on it Monday afternoon.......!

 

Thank you for all the hard work on my behalf,:smileyvery-happy:

 

Larry

23

Once done, we can go one with Step 3.

 

Quads

24
wwldo wrote:
Quads wrote:

The XP script is attached

 

Quads

Will work on it Monday afternoon.......!

 

Thank you for all the hard work on my behalf,:smileyvery-happy:

 

Larry

Fixlog for win XP attached below:

 

Thanks,

 

Larry

 

 


 

25
Quads wrote:

Once done, we can go one with Step 3.

 

Quads


Step 3.........?????????????

 

Should I wait before I try to boot to win XP OS.......

 

Thanks,

 

Larry

26

One more try........

 

Larry

27

Now Boot into the Windows 7 system to the Desktop, like you normally do, and then.

 

Step 3. 

 

 

Please read carefully Read all of this message first

 

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix


  • Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)

  • Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
  • Close any open browsers and any other programs you might have running

 

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

 

  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

 

Quads

28

Step 3 complete.....See  log.

 

Note: combofix kept telling me that Norton Antivirus was still running but clearly it wasn't........?????

 

Second: the report created was named log.txt.....Not ComboFix.txt......??

 

I renamed it as called out in the instructions...!

 

Thank You,

 

Larry

29

What is F:\ drive

 

Quads

30
Quads wrote:

What is F:\ drive

 

Quads

Win XP Pro (C:)

 

Win Vista (E:) 

 

Win 7 Pro (F:)

 

Backup (G:)

 

Larry

 

 

31

Now Boot into the Vista system to the Desktop,    and don't go about just doing the same with XP as that is different due to you are a multi boot setup.

 

Step 3.  (next OS)

 

 

Please read carefully Read all of this message first

 

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix


  • Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)

  • Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
  • Close any open browsers and any other programs you might have running

 

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

 

  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

 

Quads

32

Ok..........step 3   here we go.........!

 

Thanks,

 

Larry

33

Did it get there??

 

Quads

34
Quads wrote:

Did it get there??

 

Quads

Sorry for delay, for some reason I did not receive notice that you had responded......?????

 

Vista step 3 done

 

Thanks,

 

Larry

 


 

35

Now Boot into the XP system to the Desktop,    Before you start this is the difference,  With XP  Combofix before it does any scan etc. It ask the user if you want the XP Recovery Console installed  (well should ask)   then the user clicks Yes or No.

 

In your case click NO,   That is a No, No, No Nope   this is because of your boot loader setup.

 

Step 3.  (next OS XP)

 

 

Please read carefully Read all of this message first

 

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix


  • Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)

  • Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
  • Close any open browsers and any other programs you might have running

 

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

 

  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

 

Quads

36

Step 3 Win XP OS ComboFix log...........

 

 

 

Thanks,

 

Larry

37

You only have to do this once from your Win 7 as it should scan all drives, so take out CD / DVD's in drives.  Due to your setup, it could take a llllloooooooooooonnnnnnnnnnnnggggggggggg time

 

On with step 4. (a)

 

Please read carefully and Slowly

 

 Please scan with ESET next 


I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Attach the resulting log in your next reply


If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

 

Quads

38

do I disable Norton with this step....?

 

Thanks,

 

Larry

39

No

 

Quads

40

Ok.......doing it now..!

 

Thanks,

 

Larry