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Information: You now chatting with 'Vasilis'.
Vasilis: Welcome to Norton Support. My name is Vasilis. Can you confirm that your email address is: ?
Vasilis: I apologize for the delay, we are currently experiencing an extraordinarily large amount of chats. I'd like a moment to read about your issues so we can work on a solution together.
kenneth Westlin: yes that's right, my name is kenneth Westlin
Vasilis: How can I help you?
kenneth Westlin: I have norton on my mobile samsung galaxy s3 here just had to restore to factory settings. but again, I can not use my norton account on my phone Why?
Vasilis: ok thanks
Vasilis: what I do
Vasilis: is your google email, your order number from google play
Vasilis: and order date
kenneth Westlin: I try just to see.
Vasilis: ok
kenneth Westlin: Practice can not see order number, but gmail account is:
Kenneth Westlin: Mobilo number is
Vasilis: do you remember the order date?
kenneth Westlin: I just look at bank
Vasilis: okej good
Vasilis: I'm waiting
kenneth Westlin: can you tell me the price maybe I can find it easier?
Vasilis: sorry looking for it on google play
Vasilis: 120 eur
Vasilis: or around att
kenneth Westlin: it is not something that only it's free
Vasilis: yes it's free
Vasilis: but then you had to buy
Vasilis: to get all features
Vasilis: so doe you had to have purchased
kenneth Westlin: I have also
Vasilis: ok you can not find something in your banking from google play?
kenneth Westlin: I'm looking still
kenneth Westlin: faith it was d 18.07.
kenneth Westlin: I found from google ref ***** 4
kenneth Westlin: price is 203.29
Vasilis: oj ok
Vasilis: ref number I can not use
Vasilis: we must try and find order number
Vasilis: you can look in your google account
Vasilis: maybe in your mail
Vasilis: it is an order confirmation
Vasilis: search by date 18.07
kenneth Westlin: there is no mail this
kenneth Westlin: it is enough smoked out practice
Vasilis: I'll send you a link I just now fundit
kenneth Westlin: ok
Vasilis: how you can find your order number
Vasilis: http://support.google.com/googleplay/bin/answer.py?hl=en&answer=2506346
Vasilis: you can change the language
Vasilis: bottom Africans
kenneth Westlin: the stand that I have not bought anything this is **bleep**ing more and more strange
Vasilis: maybe you have purchased with another email?
kenneth Westlin: yes and here breaking film, when I have a new account.
Vasilis: you can search with your old mail
Vasilis: for an order?
kenneth Westlin: no to the closed
Vasilis: so maybe it is your old friend?
Vasilis: can not find it on google wallet?
kenneth Westlin: no here standing there that I have not bought
kenneth Westlin: but money is transferred to you
Vasilis: it is from google you bought it?
Vasilis: or from any store =
Vasilis:?
kenneth Westlin: google store via my mobile
Vasilis: can I have your old mail?
kenneth Westlin: either it is
kenneth Westlin: my private e-mail is
Vasilis: ok for a moment
kenneth Westlin: and finally
Vasilis: ok it was many
Vasilis: try searching for them mail?
kenneth Westlin: I use only on the phone
kenneth Westlin: correction:
Vasilis: ok
kenneth Westlin: I have to try to contact google about this and come back to you when I might get order number
Vasilis: What I need from you is the order number and we will send you a product key. It's a little hard when you bought from Google and not from Norton
Vasilis: Yes, I want to contact Google so that you get an order number
Vasilis: and what you can do then
Vasilis: is sending me ordrenummret
Vasilis: our support mail
kenneth Westlin: the but can I open it on your phone???
kenneth Westlin: the sign that I need to enter a credit card.
Vasilis: no, do not enter credit card
Vasilis: because doe buy nytt
Vasilis: it you can only do now
Vasilis: using Norton's mobile security lite
Vasilis: it believes that you can not use all functions
Vasilis: but it is the only thing we can do to bodily you get your product key
kenneth Westlin: yes, not all functions even though I have paid the
Vasilis: you have to find your order number and send it to our support email
Vasilis: with my name in the theme
kenneth Westlin: ok I will return later.
Vasilis: In case you need to contact us again in the future regarding this, I would like to ask you to give the following reference number:
Vasilis: have a good evening
Information: Thank you for chatting with us. Click the "Close" button in the upper right corner of the chat window to end the session. Please note that you will soon receive a questionnaire via e-mail, where you will be asked for feedback regarding your contact with us today. We would like to thank you in advance for taking the time to send us their feedback.
i can see on my account that i have 321 days left but on the mobil 83 days ????
help please
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