At the moment, I dont have Norton on my PC, however, it's in the post to assist with the removal of WIN32\Crypto which is being detected but not fixed. I've been using a free antivirus program and am getting ready to boot it!
It constantly reports that \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll is infected but cant be removed.. it also highlights many good exe files.
I've taken a GMER report and have pasted below... any help most appreciated.
---- Devices - GMER 1.0.15 ----
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
---- Processes - GMER 1.0.15 ----
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\WINDOWS\system32\wdfmgr.exe [200] 0x10000000
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\PROGRA~1\AVG\AVG8\avgrsx.exe [516] 0x10000000
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\WINDOWS\system32\winlogon.exe [608] 0x10000000
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\WINDOWS\system32\services.exe [652] 0x10000000
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\WINDOWS\system32\lsass.exe [664] 0x10000000
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\WINDOWS\system32\svchost.exe [840] 0x00EA0000
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\WINDOWS\system32\svchost.exe [924] 0x10000000
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\WINDOWS\System32\svchost.exe [968] 0x10000000
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\WINDOWS\System32\svchost.exe [1024] 0x10000000
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\WINDOWS\System32\svchost.exe [1052] 0x10000000
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\WINDOWS\system32\spoolsv.exe [1264] 0x10000000
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\WINDOWS\Explorer.EXE [1448] 0x10000000
Library \\?\globalroot\systemroot\system32\hjgruinnrtldpu.dll (*** hidden *** ) @ C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe [1456] 0x006E0000
PART 1