Done~ Here are both files.
Disable Norton for say 30 minutes
Start OTL, under
Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom) and run the script. (Red Run Fix Button)
The output log, should be placed in the C:\ _OTL folder after.
Quads
All done. Here's the log:
How is your system running now??
Quads
Perfectly fine so far. Usually Norton's blocking off Zeroaccess if I'm on the Internet.
Disable Norton
Start OTL again but this time click the Black CleanUp button, then make sure the C:\_OTL folder is deleted.
After that you are free to go on your merry way. You are now fixed / Solved. in terms of zeroaccess
If you want Malwarebytes download the Free version to install and don't click the Trial button
If you want to, you can turn off System Restore wait for it to clear the Restore Points and then Turn it back on once you find all is happy. today, tomorrow whenever.
Quads
Thank you very much, Quads! I really appreciate it. I know you don't have to do this, but I'm glad you do. Thank you again!
Erm, actually... After I rebooted my computer and posted my last message, I got another warning that Gen. 2 was active. And then I got another blue screen.
well where is the new gen.2 located??
Quads
Not entirely sure. But, either way, after I downloaded Malwarebytes (and ran a scan that removed six items), things started running smoothly again. Hopefully they stay that way. Sorry to bother you again.