Hi! Just recently I've been having problems with two trojans. Just Monday, I got a blue screen, which has never happened to me once on this laptop. I've kept it pretty clean, since I'm careful with what I download, but apparently now, something's gotten to me. My computer's having little freak-outs, where it'll freeze and then auto-protect will tell me that it's processing risks. The two risks that caught my eye are Trojan. Zeroaccess and Trojan Gen.2, because those are the ones who are constantly trying to get through auto-protect. And, apparently, Windows Security Center Service is off on my computer, and when I try to turn it on, it says it can't be started.
For a little background information, I have Windows 7, 64-bit Operating System.
Hi! Just recently I've been having problems with two trojans. Just Monday, I got a blue screen, which has never happened to me once on this laptop. I've kept it pretty clean, since I'm careful with what I download, but apparently now, something's gotten to me. My computer's having little freak-outs, where it'll freeze and then auto-protect will tell me that it's processing risks. The two risks that caught my eye are Trojan. Zeroaccess and Trojan Gen.2, because those are the ones who are constantly trying to get through auto-protect. And, apparently, Windows Security Center Service is off on my computer, and when I try to turn it on, it says it can't be started.
For a little background information, I have Windows 7, 64-bit Operating System.
Transfer it on to the Flash Drive / portable Hard Drive.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair System Restore Windows Complete PC Restore Windows Memory Diagnostic Tool Command Prompt
Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive / portable Hard Drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Please attach the log in your reply.
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Now please enter System Recovery Options again. Like previously
Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe or frst64.exe and press Enter Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply (attach).
Ensure that Combofix is saved directly to the Desktop <--- Very important (Not in the Download(s) or Temp folders)
Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
Close any open browsers and any other programs you might have running
Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"
If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser. Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
*EXTRA NOTES*
If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)
button.
to download the ESET Smart Installer. Save it to your desktop.
icon on your desktop.
button.
and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).