Hello @ms1980
~ have you tried calling Norton LiveUpdate + Restart (not Shut down) machine?
~ have you tried Norton 360 → Troubleshooting?
fwiw ~ my boiler plate:
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support here.
Note: Reset to Default resets Cloud Backup
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Download and run the Norton 360 Remover tool for Windows here
Note: at this time…I’m not finding Reinstall as per DocID: v20240301142500636
fwiw ~ my Norton 360 Remover tool preference is Remove only…with scour File Explorer for remnants and CCleaner - Registry - Scan for Issues + CCleaner…back up the registry before making changes.
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fwiw ~ were my machine = I’d clean uninstall → clean install