Issue abstract: Norton is creating excessive log files that is taking up hundreds of GBs of data.
Detailed description: Recently, I noticed my Windows 11 Surface Pro’s SSD was getting really full. I ran WinDirStat and realized I had >500 GB of log files from Norton. I was able to delete them by temporarily deactivating the tamper proof feature in Norton, going to ProgramData–>Norton–>Antivirus–>log. However, a few hours later, I found Norton had created another 50 log files!! Each file is a little over 1Gb in size. How do I stop Norton from creating log files.
Product & version number: Norton 360 program version 25.8.10387
OS details: Windows 11 Home (OS build 26100.4946)
What is the error message you are seeing? N/A
If you have any supporting screenshots, please add them:
der er måske en måde men det er op til dig prøv norton utilities 25.1 den nyeste version i 7 dage den kan fjerne logfiler og mere men du skal have den nyeste miner på så den heder 68 i punkt 3 ellers er den ustabil det virker måske du kan jo også købe den i et år den booster games og mere men husk at den kan mere end den gamle norton utilities grunden til at den nye kom var at den gamle er ustabil i windows 10 og 11 den nye kan alt det den gamle kunne det køre bare auto men eller ved jeg ikke hvordan du slår det fra
Thanks for the reply. I have Norton Utilities. I can remove the logs but I want to know how to prevent them from being created since they are so large and so many of them.
fwiw ~ my boiler plate:
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support here.
Note: Reset to Default resets Cloud Backup
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Download and run the Norton 360 Remover tool for Windows here
Note: at this time…I’m not finding Reinstall as per DocID: v20240301142500636
fwiw ~ my Norton 360 Remover tool preference is Remove only…with scour File Explorer for remnants and CCleaner - Registry - Scan for Issues + CCleaner…back up the registry before making changes.
Thanks for all the tips. I’ve tried restart and uninstall –> install. I’m not sure if I did a clean install though. I used Control Panel to uninstall and told it to delete all the associated files then reinstalled Norton. Would that qualify as a clean install?
Unfortunately, the clean install didn’t work. In the past 36h, it has made 41 log files for a total of 44 GB again. The files are all MDMP files in ProgramData–>Norton–>Antivirus–>log
The MDMP files are mini dumps by the OS, created when an app crashes. What is the CPU in your Surface Pro machine? Completely forgot to ask previously.
Have you also looked at the System Event Viewer to gain any other information about what the errors are that we can review here for you?
How to Open Event Viewer
1.Right-Click Start Button:
Right-click the Start button (the Windows logo) in the taskbar and select “Event Viewer” from the power user menu.
2.Use the Search Bar:
Click the Start button or the search icon and type “Event Viewer”. Select the best match from the search results to open the tool.
3.Use the Run Dialog:
Press the Windows key + R to open the Run dialog, type eventvwr, and press Enter or click OK.
Re Event Viewer, I’m able to open it. Is the information you seek listed under “Summary of Administrative Events”? If yes, in that window, under ‘Event Type’, there were 0 critical errors but 159 errors in the past 7 days (9 in the past 24 hours). Of this, there were 15 Kernel-EventTracing, 1 Firefox Default Browser Agent, 4 WindowsUpdateClient, 1 Volsnap, 21 CertificateServicesClient-CertEnroll, 6 DeviceSetupManager, 2 PrintService, 2 Application Error, 1 Application Hang, 7 FirefoxDefault Browerser Agent, 2 Service Control Manager, 2 Service Control Manager, 10 Service Control Manager, 3 DistributedCOM, 82 DistributedCOM.
There were also 176 Event type = Warnings and 14,975 Event type = Information.
I have not noticed any BSOD, applications crashing, etc… I do notice that when I turn on and off my bluetooth headphones while I watching YouTube, the video will sometimes get stuck and not play.
My suggestion is use the removal tool and remove the current install on your device. Reboot and get the Norton app from the Microsoft Store and install/update it. Recheck for the issue persisting.
