I'm really hoping someone can help me with this problem. I have used WinFax every day at work for several years with no problem. About a month ago I started receiving a fax that refers to a WinFax Pro 10.04 LivePatch Upgrade. Specifically the fax refers me to http://service.symantec.com/wfx.1. The fax itself seems to contain legitimate information. The problem I'm having is this fax has come in every 4 hours, every day, night and day, for more than a month now. I have not been able to stop it. I've turned on the Junk Fax Filter which didn't stop it. I have turned the program off and changed the settings to not receive faxes when the controller is off. The fax still comes in. I have turned off the moden and the fax still comes in. Today I unplugged the phone line half an hour before the fax was due to come in and left it off for an hour or so after. With the phone line still unplugged the fax still showed up as a new message. This tells me this is not an actual fax but I have no idea what it really is or where it might be coming from. I had an IT rep from my company remote in and he couldn't figure it out. He ran some security/spyware programs but the "fax" still came through a few hours later and has come in twice since then.
Does anyone have any ideas what this might be? It is incredibly frustrating and any help at resolving this issue would be greatly appreciated. Please let me know if additional help is needed to help figure this out. Thanks in advance for any help offered.
I'm really hoping someone can help me with this problem. I have used WinFax every day at work for several years with no problem. About a month ago I started receiving a fax that refers to a WinFax Pro 10.04 LivePatch Upgrade. Specifically the fax refers me to http://service.symantec.com/wfx.1. The fax itself seems to contain legitimate information. The problem I'm having is this fax has come in every 4 hours, every day, night and day, for more than a month now. I have not been able to stop it. I've turned on the Junk Fax Filter which didn't stop it. I have turned the program off and changed the settings to not receive faxes when the controller is off. The fax still comes in. I have turned off the moden and the fax still comes in. Today I unplugged the phone line half an hour before the fax was due to come in and left it off for an hour or so after. With the phone line still unplugged the fax still showed up as a new message. This tells me this is not an actual fax but I have no idea what it really is or where it might be coming from. I had an IT rep from my company remote in and he couldn't figure it out. He ran some security/spyware programs but the "fax" still came through a few hours later and has come in twice since then.
Does anyone have any ideas what this might be? It is incredibly frustrating and any help at resolving this issue would be greatly appreciated. Please let me know if additional help is needed to help figure this out. Thanks in advance for any help offered.