When I click the Norton shortcut the product doesn't open. Ever several fails I run a downloaded copy of Power Eraser. That completes with no problems found but then I can open Norton 360 and run a regular scan. It happened last night but when I went to use Power Eraser it sent me to a download site to get a more current version. I downloaded the new version 4 time before I could open one to run the scan. Again, no problems found. I then ran a complete Norton 360 scan and found around a dozen different problems/viruses.
Is this normal? What should I do?