@MattPat Your screenshots show AT&T Active Armor is blocking the site in question. Norton doesn’t show anything in the screenshots that suggests it is the culprit.
I’m wondering why the site keeps showing up. Norton keeps saying everything is clean. Norton doesn’t react at all. Also what is this site. I never heard of it.
This URL that is in your first screenshot is Tencent Cloud. A Chinese company:
b-lht4d7x2-83uptwezc2451r6j.clb.use-tencentclb.cloud Tencent Cloud - Wikipedia(simplified%20Chinese%3A%20腾讯,Subsidiary
I would be asking AT&T why this is showing up and being picked up by their Active Armor software. Having that software running with your Norton app will create conflicts.
AT&T ActiveArmor is a mobile security app offered by AT&T that provides free and advanced features to protect your device and data. It offers features like call routing settings, spam call blocking, and fraud protection. The app also offers advanced features like a password manager, dark web monitoring, and ID restoration, which may require an additional subscription.
Free Features:
Call Routing Settings: Customize how you handle different types of calls.
My Block List: Add individual unwanted callers to your block list.
Auto Fraud Risk Call Blocking: Automatically blocks calls from likely fraudsters.
Spam Call Labeling & Blocking: Labels and blocks or sends spam calls to voicemail.
My Contacts: Access your contacts within the app.
Caller ID: See who is calling you.
Block All Texts from Email: Block texts from email addresses.
Spam Text Filtering: Filters spam texts (iOS only).
Data Breach Alerts: Receives alerts about potential data breaches.
Advanced Features (Requires Subscription):
Reverse Number Lookup: Find information about a number.
Public Wi-Fi Protection (VPN): Encrypts your internet connection on public Wi-Fi.
Safe Browsing: Warns you about potentially unsafe websites.
Identity Monitoring: Monitors the dark web for your personal information.
Password Manager: Stores and manages your passwords.
Financial Dark Web Monitoring: Monitors the dark web for financial information.
ID Restoration: Helps you restore your identity if it’s been stolen.
Lost Wallet Service: Helps you find a lost wallet.
Norton does some of the things AA does but only one of these security suites should be running in real time on your device.
Not sure of it being malicious, but, Active Armor stopped the intrusion. I would think it was an outside attempt at accessing your device. Run a full scan with Norton, lets see what it shows. Are you fully updated with the latest updates from AT&T?
AI Overview
If a website is blocked by Active Armor, it means your internet security service is preventing access to that site, likely due to a perceived risk like phishing or malware. To fix this, you can either add the website to the exceptions list, or disable the Active Armor feature altogether.
Here’s a more detailed breakdown:
Understanding the Blocking:
Active Armor (or similar internet security services):
These services scan internet traffic and block access to websites identified as risky.
Phishing and Malware:
Active Armor might block websites that are known to engage in phishing attempts (trying to steal personal information) or host malware.
Solutions:
Add to Exceptions List (Whitelist):
If you trust the website and believe it’s safe, you can add it to the exceptions list. This will allow you to access the website in the future without Active Armor blocking it.
AT&T Smart Home Manager If you’re using AT&T’s Active Armor, you can manage exceptions through the AT&T Smart Home Manager app.
NETGEAR Armor If you’re using NETGEAR Armor, you can whitelist URLs through their app.
Disable Active Armor:
You can choose to disable the Active Armor feature entirely if you find it’s blocking websites you need to access. This will remove the security layer, but also eliminate the blocking.
AT&T: You can disable Active Armor through your internet provider’s settings.
NETGEAR: You can disable NETGEAR Armor through their app.
Important Considerations:
Security Risks:
Disabling Active Armor can reduce your online security. Be cautious about visiting websites you don’t know or trust.
Caution with Whitelisting:
Be careful when adding websites to the exceptions list. Make sure you trust the website before doing so, as malicious sites can look legitimate.
Contact Support:
If you’re unsure how to manage exceptions or disable the feature, or if you encounter issues, contact your internet provider’s customer support.
AI Overview
A “403 Forbidden” error means the server understands your request but refuses to grant access, often due to insufficient permissions, authentication issues, or server-side configuration problems.
Norton 5.102. I’m not going to remove the feature or allow the site. I wanted to know what it was. So thank you. I want to know why It’s happening. I’ll scan my phone.
Why this happened? There are many reasons, the main instances are always. Using public Wifi. Protected or not people with bad intentions will scan unsecured networks for even the slightest possibility of a device having an unpatched vulnerability. That includes what browser you are using on that device. Yes indeed, everyone has their favorite browser. Most are not a secure as they maintain they are.
Downloading app from third party sites. Clicks on links or just simply a mistype of an URL can lead to things downloading in the background. Opening email or having it semi-open in “preview” mode where the contents of the message will display. Wallah!! Instant compromise.
The good thing is this URL was detected at your cellular providers infrastructure as it passed through it . It blocked it, removed the link and alerted you, which it should do.
Ok, good news!! You appear to be clean. Take note of the best practices suggestions we gave you to prevent any accidental occurrences appearing again. If they do contact your cellular provider for better information about how these links are being passed through their network undetected.
Just like with a PC, it is recommended to only have one security app installed on your mobile device. Having more than one installed and running can cause strange behaviours in one or the other securtiy app. Including the situation where your ActiveArmor blocked the website before Norton got a chance to scan it.
You should really decide which app you want to keep and uninstall the other.
