Older posts provide some general steps about reintegrating the email client, reinstall, creating a special rule, etc., but those steps do not work supposedly due to many or most email providers now using something other than the port combinations of 25 and 110 (per a response on January 12, 2012). Support has perpetuated a claim that email flagged as antispam has been going directly to the Deleted Items Folder in Outlook instead since the antispam folder is not present.
However, last week I experimentally determined that this isn’t correct. Just for the heck of it I clicked on the Empty Spam Folder and thousands of emails over a long period going back to when I first inquired about this problem on January 12, 2011 suddenly appeared in Outlook’s Deleted Items Folder. I had asked both support and posted a topic here and the problem, at least more me, occurred with the NIS updates of January 12, 2011.
Since using port combinations other than 25 and 110 has been around for several years are there any plans to recognize this change in NIS?
Additionally, since the issue has been around for so long affecting so many versions, will the Norton antispam folder ever be made available again?
Creating a special rule failed to move the email flagged as antispam by NIS to Outlook’s Deleted Items Folder probably because of the time difference between when Outlook performs its junk email assignment and when NIS is able to flag and assign email to the “secret” Norton antispam.
I specifically did not mention operating system and Outlook version as these problems have been reported for quite some time over a myriad of combinations.