High CPU load during Windows store game download

[bjm]

@jwsg

I can understand that explanation if downloading a single, new, unusual, file, but this is a download of a well known game via the Windows Store / Xbox app (not via browser or when running the exe) - how Windows manages this in terms of individual files is unclear. The game was released 3 months ago and had 3 million players in the first week.

@jwsg

This unusual high CPU load first happened during the full game download following W11 install, and then again during download of a title update, a much smaller download, but causing the same high load.

And how often has Norton seen this sample?
And how many Norton users?
Maybe, the sample characteristics/metadata caused Norton to chew on the sample &or sandbox the sample for analysis.
Maybe, the sample source was ripe for gathering telemetry.
Maybe, Norton wanted to gather telemetry from this sample &or from your machine.
Does Norton Security History report a related Download Intelligence event?
Can you reproduce your reported scenario…with this sample?
Maybe, record a performance issue.
$0.02

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fwiw ~ my boiler plate

Norton LiveUpdate + Restart (not Shut down) machine

If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup

Download and run the Norton 360 Remover tool for Windows here

Maybe, try Troubleshooting → Record a performance issue &or Enable/Send debug logs

May be best to Contact Norton Support

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Caveat: I’m not familiar with Windows Store → game download nor Xbox app