Hijack this

Norton Security | Norton Internet Security
1

Hi All,

 

I've been having probs with my net connection lately. I called Road Runner and someone said it might be malware. I've scanned, in safe mode, with N360P V4 and Malwarebytes, as well as using CCleaner regularly and have come up clean every time. I'm at an impasse and wonder if anyone here knows how to read the HiJack This logs and would take a look at mine...and let me know what you think? Thanks.

 

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:33:27 AM, on 8/3/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\WINDOWS\system32\TDispVol.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\Program Files\Synaptics\SynTP\Toshiba.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Toshiba\Tvs\TvsTray.exe
C:\WINDOWS\system32\TPSMain.exe
C:\Program Files\Norton 360 Premier Edition\Engine\4.2.0.12\ccSvcHst.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\V0350Mon.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\RAMASST.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe
C:\Program Files\Norton 360 Premier Edition\Engine\4.2.0.12\ccSvcHst.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.toshibadirect.com/dpdstart
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360 Premier Edition\Engine\4.2.0.12\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360 Premier Edition\Engine\4.2.0.12\IPSBHO.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360 Premier Edition\Engine\4.2.0.12\coIEPlg.dll
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [TDispVol] TDispVol.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [THotkey] C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [Tvs] C:\Program Files\Toshiba\Tvs\TvsTray.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [SmoothView] C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
O4 - HKLM\..\Run: [V0350Mon.exe] C:\WINDOWS\V0350Mon.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
O4 - HKUS\S-1-5-21-3598705290-1785734927-2652780489-500\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Administrator')
O4 - HKUS\S-1-5-21-3598705290-1785734927-2652780489-500\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User 'Administrator')
O4 - HKUS\S-1-5-21-3598705290-1785734927-2652780489-500\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe (User 'Administrator')
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: (no name) - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: McAfee AntiPhishing Filter - {39FD89BF-D3F1-45b6-BB56-3582CCF489E1} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstart
O16 - DPF: {0742B9EF-8C83-41CA-BFBA-830A59E23533} (Microsoft Data Collection Control) - https://oas.support.microsoft.com/ActiveX/MSDcode.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1267324881921
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/softwareupdate/su2/ocx/15111/CTPID.cab
O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
O23 - Service: Imapi Helper - Alex Feinman - C:\Program Files\Alex Feinman\ISO Recorder\ImapiHelper.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360 Premier Edition\Engine\4.2.0.12\ccSvcHst.exe
O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation  - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exe

--
End of file - 10132 bytes

2

The following entry seems to be suspicious:

O4 - HKLM\..\Run: [V0350Mon.exe] C:\WINDOWS\V0350Mon.exe


I also noticed that you have Mcafee AntiPhishing Toolbar listed in hijackthis log which may probably conflict with Norton Toolbar. So, I would suggest to uninstall Mcafee AntiPhishing Toolbar for time being and check for this problem. Let us know the results.


Yogesh

3

Hi Yogesh. I don't see the McAfee toolbar listed in my programs. Morevoer, I only have the N360 toolbar in my browser. I know something came free with the PC but I had deleted it. I've run CCleaner several times and so don't think it's a "remnant" of a missing program...or is it? Any idea what I should do about the other thing?

4

BTW, I checked the V0350mon.exe and it says it could either be a virus or somthing for creative cam, which I do have. http://www.whatsrunning.net/whatsrunning/QueryProcessID.aspx?Process=17824

 

Strange...either or 0.o?

5

This would appear to be the entry for the McAfee scan

 

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

 

V0350mon.exe  could be a false positive depending on its path.  You could submit it to Symantec here.  You would be better not to fix that one until you know if it is malicious.  It might be better to quarantine it manually using Norton.  That would protect your system while you check and allow you to restore it later if it is needed by the Creative Cam.

 

https://submit.symantec.com/websubmit/retail.cgi

 

 

 

6

Thanks Delphinium. I sent the V0350mon.exe to norton via your link. What should I do about the other thing i.e. how do I remove it 0.o?

7

By this thread It wasn't Norton that detected "V0350Mon.exe" Rather it's in the Hijackthis log and Yogesh stated it looked suspicious.  

 

From above

 

"The following entry seems to be suspicious:

O4 - HKLM\..\Run: [V0350Mon.exe] C:\WINDOWS\V0350Mon.exe"


 

Quads 

8

360Premier:

 

If you reopen Hijackthis, you can tick the cAfee entry and click "Fix checked."  It is just a leftover remnant.  Don't check anything else.

9

I removed the toolbar thing but how do I quarantine the V0350 thing with Norton?

10

"with N360P V4 and Malwarebytes, as well as using CCleaner regularly and have come up clean every time

 

You don't quarantine with Norton a file that is legit and not detected because of this. You have Norton quarantine what it detects.

 

Quads

11

So I'm still unsure if I have a "bug" but something else I've noticed is that there are grey boxes with a white line appearing on my document icons?!?!? Could it be from Norton or...?

 

I've attached a pic...er tried to. How do I attach a screen shot?

 

 

 

12

Hello 360premier

 

Here are the instructions on how to add a screenshot.

 

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/m-p/254415#M6103

 

Hope this helps.