I want to get info to
Norton and to alert you to what happened to me recently. I contacted Norton support about an issue with Norton antivirus not operating in Windows 10. A chat was set up and during it the tech decided the issue was beyond his scope. Suddenly I was referred to "Simon" , a "senior" tech who took the Norton reps place. The upshot of this was that with my permission, believing he was with Norton, allowed him to control my computer using "Log Me In". While he did manage to get the Norton product to work. He told me that I had to pay for either a one time fix ($179), a one year contract with unlimited support ($299.99) or a four year contract ($599.99) before doing the repair. Again, believing this was Norton, I signed up for one year.
Shortly after this scenario was completed one of the apps on my phone commented on this company's legitimacy via their phone number. I saw that several others who had interacted with this outfit ("Computer tech support" and several other names) had been through eactly what I experienced, getting money extracted.
The issue here is that somehow, the Norton site was infiltrated and hijacked using Chat as a means of getting into computers and doing god knows what to them. Norton customers heed this warning. Norton should be aware of this incident, but I know of no way other than this forum to initiate the process of getting Norton to take protective measures.
By the way, I had Windows 7 and upgraded to Windows 10. I have had nothing but problems since. I now have a machine that does not function with respect to reading files at all.
I sure hope somebody from Norton reads this......