Hmmm cannot reach this page

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:Last couple of months “hmmm cannot reach this page” when trying to access email and bbc and other sites. Turn off vpn and all ok

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing? Hmmm… cannot rech this page

If you have any supporting screenshots, please add them:

2

many web sites do not allow access from known VPN IP addresses. They do this for copyright, legal, security, and political reasons. There is nothing a VPN provider can or should do to circumvent these legal protections. See this How to Geeks article. https://www.howtogeek.com/403771/why-do-some-websites-block-vpns/

It could be that the sites updated their list of known IP addresses when you started seeing them blocked.

For your email. If you use a local email client and not web based email, you can exclude your email client from the VPN by adding it to the Split Tunnel feature in your VPN Settings. See this Norton Support article. https://support.norton.com/sp/en/us/home/current/solutions/v131881814

3

It’s not very impressive that Norton’s own safe search is blocked by the Norton VPN, which is happening to me, to get that “Hmmm… can’t reach this page” error.

In fact I also had to disable my Norton VPN to access this community page too, so it appears that Norton is pretty efficient at blocking its own products. If only they spent as much time creating and maintaining something good, instead of pouring all their dev effort into more and more upselling pop-ups.

4

Hello @Bitseach
is https://searchsafe.norton.com/ the page you’re not able to reach with Norton VPN on?

is https://community.norton.com/ the page you’re not able to reach with Norton VPN on?
maybe, last time you signed in with VPN not connected?
did you try clearing browser cache n’ cookies?

===========================

as test: Norton 360 Secure VPN on (United States - fastest location)
I’m able to reach https://searchsafe.norton.com/ & https://community.norton.com/

as always, your mileage may vary

5

Hello @Bitseach