Hours & can't find support for several serious problems

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: Password not working. Reset not working. Internet supposedly not working.
description: It would be nice if I could even find an email address to send for support. The support questions and answers are like a merry-go-round. Can’t use chat since I can’t sign in. Scan says my internet is down. My internet is working fine, but I can’t do some of the suggestions to fix that. I can’t find what version I’m using but it must be recent because I bought it very recently. At this point I’m ready to do a charge back on my credit card.

Product & version number: Norton 360 Standard

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

Hello @Margaret_Yusko
What password is not working?
Are you referring to Norton settings password?
Do you know your Norton 360 setting password?

Hello @Margaret_Yusko
Are you referring to Norton 360 - Troubleshooting → Reset to Default is not working?

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Sorry, no email support

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Did you try Norton 360 Remover tool here → ‘Reboot to Safe mode’?
https://www.norton.com/nortonremover
Norton 360 Remover tool → ‘Reboot to Safe mode’ → Remove…allows Uninstall without Norton settings “password”


Safe Mode → Remove


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Download and install your Norton device security here

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Hello @Margaret_Yusko

Hello @Margaret_Yusko