This could be an amazing new opportunity for Norton. When a customer has a problem, you dont just ignore them, and pretend to have people available on a chat line (because obviously you dont), but you could actually help them.
I know that is a lot less fun that just takin the money and sticking it to them, that that is really immoral and unethical. What i am talking about is getting into honest business. Do you think Norton can change enough to do that?
How about actually having people ON a chat line, not just the fantasy that they are. How about sending e-mails and phoning customers. How about software that works?
too big a stretch?