How do actually receive assistance from a human after weeks of trying?

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue Abstract
:

Detailed description:

Product & version number:

OS details:

I have been charged twice for a Norton product. But no assistance is given after days of trying. What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

@MrDN_JARRETT Have you been using this link thus far? Don’t use a VPN nor have any blocking extensions active when you begin the process.

Start the refund process link:

SA