How do I add an exception to a blacklist site?

Norton 360 for Windows
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: In our office we have everyone on Norton, and some people can use the website no problem and others are getting blocked with the “URL:Blacklist” warning. When I go to safeweb, it lists the website as safe (because it is).
How can I get the other computers to see the website as safe?

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

All devices run N360 v24?
All devices run same browser?

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Care to share website domain name/address?

Note: space characters to break link or use Preformatted text </> to break link

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Are you seeing Browser Protection detection?

Learn more about Browser Protection [here ]

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browser? version#?
browser extensions?

Issue:
Detailed description:
Product & version number:
OS details:
Error message:
Supporting screenshots: Show details

Note: Do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

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3

All the computers are running the same version (it was installed years ago) - I will double check.
glencowan dot itel dot com / recordings /

4

I’m changing my answer to “running on the same version” to not running on the same version. For some reason on my computer I can’t even find the “about” tab to look at what version I am currently using

5

The office is running on 2 different versions of Norton. 24.11.9615 (3 out of 4 people using this version the website will be blocked) everyone using the version 22.24.8.36 or 22.24.3.2 can use the website without it blocking them

6

does this look correct?
glencowan.itel.com/recordings/

Yes…v24 engines differs from v22

7

yes that looks correct

8

I’m v24

Hmmm… can’t reach this page
glencowan.itel.com took too long to respond

What’s the root domain name?

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9

http://

10

not the protocol
what is the IP address?
what is the domain name?

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are you https://itel.com/

11

what if you put /recordings/ at the end

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are you https://itel.com/?

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glencowan.itel.com
URL Analysed: http://glencowan.itel.com/recordings
Norton Rating Safe
CURRENT CATEGORY Business/Economy
https://safeweb.norton.com/report?url=http://glencowan.itel.com/recordings

13

Our business uses ITel for our telephone recordings, and yes to https: // itel. com

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are you seeing →

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9ea32a6c0765/2024-11-20T17:33:13.660Z

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support.intel.com
URL Analysed: https://support.intel.com
Norton Rating Safe
CURRENT CATEGORY Technology/Internet
https://safeweb.norton.com/report?url=https://support.intel.com

15

yes

16
17

I will do that. In the mean time, is there a way to add the website to an exclusion list on the computers that are having this issue? A way to add it to a ‘safe’ list on the persons computer?

And thank you so much for your help!

1 Like
18

Learn more about v24 Browser Protection [here ]

Please post progress

19

Thank you for all the help! They have already fixed the issue so we can use the website!

1 Like