My Compaq Presario CQ50-215NR Notebook PC has to be shipped back to get the lid fixed. HP service told me my files will be gone, like a new unit when it comes back. Most of the programs I have added can be restored from disc except Norton. How do I copy or back that up? I have tried to get Symantec support online and they too busy doing conficker cleanup so I can’t even get online to them. I have no Norton discs, just a receipt for getting a subscription for an upgrade to Basic Edition 12.0; Internet Security; and Extended download Service, all downloads. My ISP is comcast and I have a Berkin router, if that is relevant. They are sending the packaging materials for tomorrow so I need to get busy right away but have no clue what to do. If my Norton products will be gone when it gets back, how do I get them again? (Pretty pricey products and I need them in place.)
Thanks from a new person.