How do I connect a Trial version to an additional install?

I bought Internet Security and used one install of three.  I bought a new PC with a Trial version installed.  How do I connect my Trial version to my account, so it becomes a subscribed version?  Installing a download says it's an older version than my Trial version.

If they are both the same Norton Application -- NIS / NAV / N 360 Standard / N 360 Premier -- then it should be enough to enter the KEY you used to activate your non-trial version into the box you get when you click on the Subscribe / Renew box on the main screen of the trial product. What it actually says may depend on what product you have but tehre should be a box for Have existing KEY or something like that.

 

Let us know if that works or not. If not we can give you some more help or refer you to the Support people who can access the central database.

Here is all but the last part of my product key:

 

AADU-AnIk2g-AAAQL-CE/OAl

 

But when I try to put this into the code box, most of the letters refuse to go in.

 

Now what?


Anti_Virus wrote:

Here is all but the last part of my product key:

 

AADU-AnIk2g-AAAQL-CE/OAl

 

But when I try to put this into the code box, most of the letters refuse to go in.

 

Now what?


Hi,

The trial version is a full version with a very short subscription life.

I'm going to assume that what you were representing was the 25 character key of the purchased version. If not then the 25 character key is the one you need to install.

Have you tried to log in to your MyNortonAccount.com and updating your installs from the machine with the trial version installed?
Hope this helps


Anti_Virus wrote:

Here is all but the last part of my product key:

AADU-AnIk2g-AAAQL-CE/OAl

But when I try to put this into the code box, most of the letters refuse to go in.


That series of characters does not resemble a Norton Internet Security Product Key at all.  I believe you are entering a code for something else entirely.  The Norton key should look like this and begin with the letter "J:"

 

JXXXX-XXXXX-XXXXX-XXXXX-XXXXX