Norton interferes with backup, so I have been disabling it. I would select the option for five hours, which would allow backup to run, and then Norton would automatically turn back on. This worked for years. About two weeks ago, however, this stopped working. I would click Settings > Antivirus, and clear Auto-Protect, and select the option for five hours. Is there another way to disable Norton, so that backup can run?
Norton 360 Premium
25.12.10659 (build 25.12.10659.961)
Hello @Shane
Are you reporting…Norton 360 real-time protection interferes with manually running Norton Cloud Backup?
What DIY troubleshooting have you tried?
What does Norton support regarding Norton 360 real-time protection interferes with manually running Norton Cloud Backup?
Sorry, I wasn’t referring to Norton Cloud Backup. There is a backup application that I wrote myself.
I’ve tried adding false-positives to an exclusion list, but a backup which should only take four hours takes over twelve hours, and I have to stop it before it completes.
How can I disable Norton real-time protection?
Disable Auto-Protect does not disable all Norton 360 real-time protection engines.
for example: Exploit Protection, Intrusion Protection, Behavioral Protection, Ransomware Protection, Block Malicious Scripts, Safe Web, Download Intelligence & Smart Firewall remain enabled.
Something changed about two weeks ago. so that turning off “Auto-Protect” no longer works. How can I find out what changed, and hopefully fix it?
Sorry, no idea what changed about two weeks ago with your Norton 360 install.
Does Disable Auto-Protect disable Auto-Protect?
Norton 360 v25.12.10659 Disable Auto-Protect does not disable all Norton 360 real-time protection engines.
What DIY troubleshooting have you tried? Repair Norton? | Reset to Default? | clean reinstall?
Only what I mentioned above. I haven’t done a repair or reset.
Hello @Shane
Well, from this distance…and since I’m not familiar with your “backup application”…and since you feel about two weeks ago your Norton 360 changed…then may be time to try DIY troubleshooting.
Note: Reset to Default resets Norton Cloud Backup.
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Does Disable Auto-Protect disable Auto-Protect?
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Does Norton 360 LiveUpdate & QuickScan run okay?
Does running Norton 360 LiveUpdate + machine Restart (not Shut down) help?
Does manually disabling all Norton 360 protection engines help?
Does Norton 360 LiveUpdate & QuickScan run okay?
Yes
Not yet
How many protection engines does Norton 360 Premium have? Is this done in the Real-Time Protection tab? Or is there another place to go?
Shane.
