I have tried to update my credit card information, but keep getting an error "We are unable to process your order from the information provided. Please re-enter your payment information or try another payment method.". I've tried to contact support, but after the convoluted series of clicks to actually launch a chat or call for support there is a button to click that should provide a 10 digit code to start support. The button doesn't work. I've tried Edge & Chrome on my laptop and Safari on my iPhone. I've checked cookie settings and those are set correctly. I've tried incognito. This seems to be a site issue on Norton's end and not on mine. There are no other corporate numbers to call on their website. There seems to be no way to actually contact them for support, which is troubling. Can anyone help me out with how to actually speak to someone in support at Norton? I'd sure appreciate it.
Thanks, this was the fix - Whitelisting all of the norton sites. After that no code was needed, the chat window just popped up.
bjm_
I do not need 10 digit verification code for Norton Official Support via chat.
I do not need 10 digit verification code for Norton Official Support via social media.
Bill Durrand:
Still very odd that is required to simply get a chat popup to show.
~ allowing Norton pages content seems to be (by my experience) the most efficient way to allow Norton to gather the data Norton wants. https://www.nortonlifelock.com/us/en/privacy/
Users that run ad/content blockers via browser extension or built-in browser function - seem to be helped by whitelist-allow.
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Still very odd that is required to simply get a chat popup to show. Thank-you, I have, after hours of frustration trying to contact Norton in any way possible, am in a queue waiting to chat with someone.
Bill Durrand:
How do I get a 10 digit code to start a support call?
Please check your Norton account email Inbox/Spam.
Norton sends 10 digit verification code to my Norton account email address.
I do not need 10 digit verification code for Norton Official Support via chat.
I do not need 10 digit verification code for Norton Official Support via social media.
Please share your geo-location/country.
I'll try to post Norton Official Support phone number your location...if you want.
Norton Official Support is via Chat or Phone. No Email support.
If the suggested topics do not help.
My topic is not listed above =>
[Search for more solutions] =>
I still need help =>
Sign In =>
Chat Now =>
View Phone Number =>
Norton Community does not have access to your Norton account, subscription nor payment details.
Please Contact Norton Support regarding your Norton account/subscription/payment/refund.
In Chat dialog click "Manage my account" => click "Something else" => type "Live Agent" => until you see "I am transferring you to a specialist for further assistance".
