How do I get a refund

Norton Security | Norton Internet Security
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I cancelled my subscription just after auto renewal. Unfortunately in roughly the same time period I closed the account that the renewal was drafted from. When the refund was processed it was sent against the closed account at Chase. Chase has confirmed that funds received into a closed account are automatically rejected and returned to sender. However, I cannot get Norton to confirm and issue me a new refund. I continue to call and multiple CASES have been opened and closed and no one at Norton Support will work with me to get resolution. I need suggestions please

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We’ll try to call attention: No promises. No timeline.

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I appreciate consideration. How else would any user get in touch with Norton Support and an individual that will truly assist? I’ve been chasing the refund since mid-June and each time I reach out I get no further and I get promises of assistance with no action. Not one Norton employee will take ownership to resolve the missing funds. I was hoping this forum would be an avenue to solution.

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Norton Community is user to user product help.
Norton Community does not have access to your Norton account, subscription nor payment profile.

5

Again thank you, but as a part of Norton support I am asking for assistance in reaching the right group. I continue to call the 800 numbers, ask to be escalated and no matter how much I try no one will take ownership. I was a Norton user for many years and now I am just asking for funds that are due me to be returned. How do I find someone that cares???

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“No promises. No timeline” - From such a notable company so much commitment to excellence. And what of the inter-company support from one unit to another? Can no one in Norton employ direct a user to a department that will provide a resolution? Here’s the number I am using to reach Norton Support 1-800-543-3562, perhaps as an employee of Norton you can reach out to this area and between the two of you get me to the right place. Or perhaps just escalate me to your manager.

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Hello @JoAnna_Pyle

Note: I’m Norton user. I’m not Norton.
Norton Community is user to user product help.

Care to share your geo-location/country?

===================================

Norton Support Phone Numbers 1-866-425-0365
Business Hours 24x7, Monday - Sunday
Select your country: United States

9

In the saame boat. I have not even downloaded the programand for dasys I have been trying to access someone on Chat. Waited hours on end with no response. Now If I try chat again, I can’t even make a request. I am barred from the message line with a red and white icon. I thought that Norton was a great company and honest too. I know better now. I can f ind no other way to submit my demand… Any ideas?
Thanks for reading my complaint.

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So, this community, for Norton products, has no Norton representation? So, if the users can’t help each other what are their options?

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Hello @JoAnna_Pyle

  1. Norton Community has Norton representation [here]
  2. I just visited with Chat support. I waited ~15min.
    I visit with Norton Chat & Social Support.
12

Hello @Genevieve_Flint
care to share your “demand” with Norton Community?
Care to share your geo-location/country?

What program?
What OS?
What happens when you try download? from where?

13

Hello Forum users, I first reached out to Norton Support back in JUNE when I canceled my subscription and the refund was lost and not posted to my account. Having worked with Norton support for over 4 months I reached out to this forum and HAPPY DAY I received a response from Conner H of Norton/Gen Digital who immediately confirmed that a new refund would be processed and I recieved my check yesterday, roughly 4 weeks after conversing with Conner. Thank you Conner, what Norton support failed to do or support you completed to customer satisfaction.

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