How do I prevent Norton from shutting-down my computer, after inactivity? I am getting fed-up with returning to my computer, only to find that it has shut-down on me, because I wasn't using it! I know that it's Norton, because I have caught a box popping up on the screen, with Norton's name on it, stating that it's shutting down, due to computer inactivity!
If anyone has any idea of why it is doing this and how to prevent it from happening, I would be truely grateful to them!
Hi mandrakeman49
Check out this post click here.
Can you post an image of the Norton slide out message using screen capture and the paint programme or use the snipping tool (see help and support from the start menu).
How to post an image in the Norton forum, link below. Please check that personal information is edited out this can be done using the paint programme see help and support from the start menu. Your image may take some time for a moderator to validate it, until then you will see a box with a triangle in it.
ATB
intesec
Can you also tell us what Norton product and version number you are using? Support - About.
What operating system and service pack are you using?
<< I know that it's Norton, because I have caught a box popping up on the screen, with Norton's name on it, stating that it's shutting down, due to computer inactivity! >>
That could be a Windows message and Norton telling you that Norton is shutting down because the system is ..... ?
Could you clarify what you are describing as "shut down" -- do you mean the power goes off completely and you have to press the power button to start up again or do you mean that you lose sight of the desktop and get another screen?
If it's a desktop and you have a modern LCD monitor it may be that the monitor is set to shut down to idle (black screen) if there is no signal coming in on the data cable. Mine is set to do that and the power light on the monitor goes from greeny blue to yellow. So you could come back to what you think is a powered down computer system when it is just "dozing"
Please don't duplicate your posts -- it only wastes time and effort in replying and gets confusing. I've asked a moderator to join up the two threads you started.
No matter what my computer is doing, it will shut down unexpectedly! Even when I am doing something, like un-installing software or what ever, it shuts down after about five minutes. I have tried to solve the problem myself, by looking thru the Norton settings, including my computer settings, but I still cannot find out why it is doing this? One thing that I happen to see one time, is a box come up, with Norton on it, stating that my computer is shutting down, due to being idle? The thing is, usually my computer is not idle!
I have Norton Internet Security. My computer is an HP Pavilion dv7 with a Core i5 cpu, 8 gbs. of RAM. If anymore information is needed, please feel free to ask.
If someone can please help me and tell my why it's possibly doing this, I would really appreciate it, because it is very annoying! Thank you.
mandrakeman49, which version of Norton are you using ? How long has this been happening ? Do you have Norton set to stay on after a scan ? Your power settings may need to be set, so that the hard drive never turns off.
You could also run a file scan by going to the Run command and typing in sfc /scannow, or by running ChkDsk, to see if you have any O/S file problems. Note the space between sfc and the / slash. This will run a scan, and repair any MS files which may be corrupted. What operating system are you running ? Some more information may help.
Hi mandrakeman49
Turn the screen saver off and set the computer power saving option to, never, turn off then restart the computer.
Can you check on the computer clock that the following are correct?
The time?
The day?
The month?
The Year?
The time zone?
Its written like this because in the past people check the time only and one of the others is incorrect and is causing problems for the Norton product.
To check the above click on the clock in the task bar, on the dialogue box that opens click on, change date and time settings.
Try running autofix by clicking the Norton icon, click support, click get support (or right click the Norton icon in the task bar and click Get support) let it run then restart the computer. It should tell you if any items where fixed. If you get an error message about MBAM then just click on skip on the error screen.
Check for Norton updates manually or right click the Norton icon in the task bar and click, run live updates, and then recheck until there are no more updates restarting the computer as requested.
Check for windows updates manually, and then recheck until there are no more updates restarting the computer as requested.
Have you or have you ever had any other security software including any trial security software on the computer including Norton? If so what is it?
Can you check in windows add/remove programmes, programme data and programme files for any security software that may have been bundled in a download?
Use the process below to remove your previous security programme. You’ll need to download and save the removal tool from the security software’s main website or use the singularlabs website on the link below and choose from the list.
http://singularlabs.com/uninstallers/security-software
Uninstall using windows add/remove programme.
Restart the computer.
Run the removal tool.
Restart the computer.
This process should be performed for each security software to be uninstalled, meaning one at a time. If you have previously uninstalled then the removal tool needs to be run and the computer restarted.
Open the task manger and click on the processes tab and the CPU tab and memory tab can be clicked to sort from high to low and check what is happening when the computer shuts down.
It could be infections of some sort try a Norton full scan in safe mode (see help and support from the start menu). Disconnect the Internet before booting into safe mode as Norton appears to be disabled in safe mode only allowing a full scan. While in safe mode leave the computer with no programmes running for a time then make a note of the programmes you open try around 20 to 25 and leave them open for a while.
Then repeat the opening of programmes in normal mode and if the computer shuts down repeat the process and check if it shut down occurs when the same programme is launched.
ATB
intesec
Dear Hugh, thank you and everyone else who responded to my post! I also apologize for taking so long to reply and for repeat posts! I will try not to let that happen again!
The box that pops-up when it is ready to shut down that I mentioned, is a warning box with Norton's logo on it. It gives me 60 seconds to accept or cancel the shut down, due to inactivity. I did catch a picture of the screen, when the box popped-up. I will try to attach it to my reply. Also, my computer is a laptop, with Win 7 HP. I use Norton Internet Security. Any suggestion or information that I get, to solve this dilemma, would be highly appreciated!
I'm not sure it is shutting down because of your system being idle. It sounds more like it is a setting for your system scans.
Click on Settings - Computer - Computer Scan, then click on Configure beside Full System Scan. Look for a box for After Scan Completion. Make sure that is set to Stay On.
mandrakeman49, if you don't want to schedule your Full Scans, you can do what I do.
I set it to "do not schedule this scan", and as peterweb says, make sure computer is set to stay on.
I run a full scan once a week, just before I back up.
peterweb wrote:
Click on Settings - Computer - Computer Scan, then click on Configure beside Full System Scan. Look for a box for After Scan Completion. Make sure that is set to Stay On.
Hi mandrakeman49:
I agree with peterweb that this sounds like a issue with your NIS scan settings, but if his suggestion doesn't work could you please tell us if you have (or previously had) any other anti-virus software installed on your PC?
One of your older threads mentioned that you were going to install Kaspersky AV on your system (see here), and your PDF in post # 8 indicates that you currently have McAfee software on your system. If you have other anti-virus programs running background tasks when your system goes into idle mode it could be conflicting with your NIS installation.
------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 24.0 * IE 9.0 * NIS 2013 v. 20.4.0.40 * MBAM PRO 1.75.0.1300
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
mdm
<<The box that pops-up when it is ready to shut down that I mentioned, is a warning box with Norton's logo on it. It gives me 60 seconds to accept or cancel the shut down, due to inactivity. I did catch a picture of the screen, >>
As you can see from further messages that picture is helpful and I suspect they are putting you on the right track!
Over and out .....
Hi mandrakeman49
Check out this post click here.
Can you post an image of the Norton slide out message using screen capture and the paint programme or use the snipping tool (see help and support from the start menu).
How to post an image in the Norton forum, link below. Please check that personal information is edited out this can be done using the paint programme see help and support from the start menu. Your image may take some time for a moderator to validate it, until then you will see a box with a triangle in it.
ATB
intesec
Can you also tell us what Norton product and version number you are using? Support - About.
What operating system and service pack are you using?
<< I know that it's Norton, because I have caught a box popping up on the screen, with Norton's name on it, stating that it's shutting down, due to computer inactivity! >>
That could be a Windows message and Norton telling you that Norton is shutting down because the system is ..... ?
Could you clarify what you are describing as "shut down" -- do you mean the power goes off completely and you have to press the power button to start up again or do you mean that you lose sight of the desktop and get another screen?
If it's a desktop and you have a modern LCD monitor it may be that the monitor is set to shut down to idle (black screen) if there is no signal coming in on the data cable. Mine is set to do that and the power light on the monitor goes from greeny blue to yellow. So you could come back to what you think is a powered down computer system when it is just "dozing"
Please don't duplicate your posts -- it only wastes time and effort in replying and gets confusing. I've asked a moderator to join up the two threads you started.
No matter what my computer is doing, it will shut down unexpectedly! Even when I am doing something, like un-installing software or what ever, it shuts down after about five minutes. I have tried to solve the problem myself, by looking thru the Norton settings, including my computer settings, but I still cannot find out why it is doing this? One thing that I happen to see one time, is a box come up, with Norton on it, stating that my computer is shutting down, due to being idle? The thing is, usually my computer is not idle!
I have Norton Internet Security. My computer is an HP Pavilion dv7 with a Core i5 cpu, 8 gbs. of RAM. If anymore information is needed, please feel free to ask.
If someone can please help me and tell my why it's possibly doing this, I would really appreciate it, because it is very annoying! Thank you.
mandrakeman49, which version of Norton are you using ? How long has this been happening ? Do you have Norton set to stay on after a scan ? Your power settings may need to be set, so that the hard drive never turns off.
You could also run a file scan by going to the Run command and typing in sfc /scannow, or by running ChkDsk, to see if you have any O/S file problems. Note the space between sfc and the / slash. This will run a scan, and repair any MS files which may be corrupted. What operating system are you running ? Some more information may help.
Hi mandrakeman49
Turn the screen saver off and set the computer power saving option to, never, turn off then restart the computer.
Can you check on the computer clock that the following are correct?
The time?
The day?
The month?
The Year?
The time zone?
Its written like this because in the past people check the time only and one of the others is incorrect and is causing problems for the Norton product.
To check the above click on the clock in the task bar, on the dialogue box that opens click on, change date and time settings.
Try running autofix by clicking the Norton icon, click support, click get support (or right click the Norton icon in the task bar and click Get support) let it run then restart the computer. It should tell you if any items where fixed. If you get an error message about MBAM then just click on skip on the error screen.
Check for Norton updates manually or right click the Norton icon in the task bar and click, run live updates, and then recheck until there are no more updates restarting the computer as requested.
Check for windows updates manually, and then recheck until there are no more updates restarting the computer as requested.
Have you or have you ever had any other security software including any trial security software on the computer including Norton? If so what is it?
Can you check in windows add/remove programmes, programme data and programme files for any security software that may have been bundled in a download?
Use the process below to remove your previous security programme. You’ll need to download and save the removal tool from the security software’s main website or use the singularlabs website on the link below and choose from the list.
http://singularlabs.com/uninstallers/security-software
Uninstall using windows add/remove programme.
Restart the computer.
Run the removal tool.
Restart the computer.
This process should be performed for each security software to be uninstalled, meaning one at a time. If you have previously uninstalled then the removal tool needs to be run and the computer restarted.
Open the task manger and click on the processes tab and the CPU tab and memory tab can be clicked to sort from high to low and check what is happening when the computer shuts down.
It could be infections of some sort try a Norton full scan in safe mode (see help and support from the start menu). Disconnect the Internet before booting into safe mode as Norton appears to be disabled in safe mode only allowing a full scan. While in safe mode leave the computer with no programmes running for a time then make a note of the programmes you open try around 20 to 25 and leave them open for a while.
Then repeat the opening of programmes in normal mode and if the computer shuts down repeat the process and check if it shut down occurs when the same programme is launched.
ATB
intesec
Dear Hugh, thank you and everyone else who responded to my post! I also apologize for taking so long to reply and for repeat posts! I will try not to let that happen again!
The box that pops-up when it is ready to shut down that I mentioned, is a warning box with Norton's logo on it. It gives me 60 seconds to accept or cancel the shut down, due to inactivity. I did catch a picture of the screen, when the box popped-up. I will try to attach it to my reply. Also, my computer is a laptop, with Win 7 HP. I use Norton Internet Security. Any suggestion or information that I get, to solve this dilemma, would be highly appreciated!
I'm not sure it is shutting down because of your system being idle. It sounds more like it is a setting for your system scans.
Click on Settings - Computer - Computer Scan, then click on Configure beside Full System Scan. Look for a box for After Scan Completion. Make sure that is set to Stay On.
