How do I uninstall Norton Internet Security (Comcast)

I seem to have a virus and it's corrupted Norton's. 

 

It doesn't show up in the system tray. 

It still shows up in short cut menus.

It won't run from the start menu at all.  No errors, no nothing.

I tried to uninstall from the start menu

I tried to uninstall from the control panel.

 

I also have no Internet access from any program except windows update.

 

I can download what I need from this computer and copy it to flash over to the laptop.  But it wont be able to access the internet.

 

-=Mark=-

I seem to have a virus and it's corrupted Norton's. 

 

It doesn't show up in the system tray. 

It still shows up in short cut menus.

It won't run from the start menu at all.  No errors, no nothing.

I tried to uninstall from the start menu

I tried to uninstall from the control panel.

 

I also have no Internet access from any program except windows update.

 

I can download what I need from this computer and copy it to flash over to the laptop.  But it wont be able to access the internet.

 

-=Mark=-

Thanks for the reply, but I already solved the problem thanks to these people.  They are very fast and knowledgeable and had me up and running in no time.

 

Trojan.Agent/Gen-Falleg [cont]

 

The main reason why I wanted to uninstall Norton is it a) wasn't running and B) my whole system was being blocked from the internet which made me think it was Norton firewall.

 

I uninstalled Nortons with Norton Remover or some such on here and internet access was fully restored.

 

 


MarkJohnson wrote:

 

I uninstalled Nortons with Norton Remover or some such on here and internet access was fully restored.

 

 


Glad you got it sorted - but am curious if I missed it or not when I read the info in your link - did they in fact tell you to run the Norton Removal Tool or did you do it on your own without their recommendation?

I removed myself without advice from them.  I figured my internet issue had to be firewall related as windows update was working, but everyother program was being blocked.  He had already run through completely resetting the whole internet options without success.  It seemed logical and worked great.  Especially when the next step he wanted me to try was to completely reset windows to a reinstall from scratch state

 

 


MarkJohnson wrote:

I removed myself without advice from them.  I figured my internet issue had to be firewall related as windows update was working, but everyother program was being blocked.  He had already run through completely resetting the whole internet options without success.  It seemed logical and worked great.  Especially when the next step he wanted me to try was to completely reset windows to a reinstall from scratch state

 

 


From the help you received from the other forum, it seems you had other issues with the system that may have corrupted the Norton installation.

 

As the system seems to have been deemed clean. you should be able to reinstall the Norton product again.

Yeah, I'll put it back on when I deliver it and make sure the sons desktop has it as well.

 

I think I'll put MBAM free on them as well.  Maybe make a scheduler to run it monthly or so.

FYI - If you need assistance installing NSS let us know - you must be logged into a Comcast account and using the residential modem associated with that account in order to download NSS.