@BobbyW:
1.
recieved a call from support a few days ago regarding my case, I missed the call but I was happy to hear from Norton because for the first time in at least a decade
I had a bootkit/Mbr infection.....something of that nature, according to tech support.
Just to clarify, were U talking about the same person? If so, I'm afraid that you met yet another tech support scammer.
The below page contains official Norton Support contact info.
As for unauthorized access, you had better set up a strong password for your router + wifi + Windows. Below are some tips that can help keep your e-world safer:
a. router and/or wi-fi safety vs. so-called nutcase:
a. Windows passwords:
VS.:
isnt a friend or an associate but has been in my home due to their relationship with my housemate.
it wasnt a friend or relative, its a crazy person I dont associate with.
this particular hacker/ person is a "crazy person", all jokes aside. I have a very good idea of what was done and this person physically did something to my computer or usb stick
Note: Anyone who has successfully landed on your computer/desktop would have the access to make additional changes to your system, like changing some important settings in yr Norton. Then, U had better turn on Settings Password Protection.
If the Settings Password Protection option is turned on, you (TOO) need to enter the settings password each time to view or configure your Norton product settings. You cannot access the product settings without providing your settings password.
And if yr Norton has become broken or sth, run Norton Remove and Reinstall tool in no time > run LiveUpdate several times until you get the most recent updates from Norton servers.
Then, did you see any alert re that "hacktool or whatever" in Norton log? Or, have you performed a full virus scan?
BTW, U gotta use Power Eraser w/ caution! For details, plz see this guide.
And, check out this page regularly and ensure your PC is protected. Moreover, you can take a closer look@ Norton Virus Protection Promise.
2. "iwas very dissapointed with norton" & "I now have norton through an xfinity subscription, and they have offered no solution, no answers and no remedy."
What problems have you encountered when you were/are using your Norton program? Trouble installing/using yr Norton? Feel free to specify that.
3. web-based Intrusions
Personally, an up-to-date Norton program can take care of those unauthorized attempts very well:
Thx :)