How do you prevent intrusions and keep attackers out?

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recieved a call from support a few days ago regarding my case, I missed the call but I was happy to hear from Norton because for the first time in at least a decade- iwas very dissapointed with norton and have seriously considered finding another security soloution.

In short, I have now had two laptops hacked/ I have lost two laptops. I wasnt given much of a solution.

I have been a norton client for at least 10 years and trusted no-one else with my security. I now have norton through an xfinity subscription, and they have offered no solution, no answers and no remedy.

I had a bootkit/Mbr infection.....something of that nature, according to tech support.

I need to know what do you do i this type of situation, can a loser/hacker infect your computer with this type of infection without ever touching your computer?

What services or solution does norton provide besides Power Eraser, how do you configure Norton firewall to prevent intrustions and keep attackers out.

And more importantly, when you have a hacker/scumbag loser breaking every law that suits his sick mind, what can be done to prosecute this person

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no-one gave me an infected usb stick

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20750065

Thank you for the insight and patience, I will delve into the resources and info.........it is greatly appreciated

 

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20750065 did you read the entire thread? Nothing makes sense. This has nothing to do with Norton or xFinity. Someone he knows knows of gave him an infected USB stick. He thinks it had a password stealer on it. Now he is worried. But it took 3 replies from him to finally say this.

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@BobbyW:

1.

recieved a call from support a few days ago regarding my case, I missed the call but I was happy to hear from Norton because for the first time in at least a decade

I had a bootkit/Mbr infection.....something of that nature, according to tech support.

Just to clarify, were U talking about the same person? If so, I'm afraid that you met yet another tech support scammer.

The below page contains official Norton Support contact info.

As for unauthorized access, you had better set up a strong password for your router + wifi + Windows. Below are some tips that can help keep your e-world safer:

a. router and/or wi-fi safety vs. so-called nutcase:

a. Windows passwords:

VS.:

 isnt a friend or an associate but has been in my home due to their relationship with my housemate. 

it wasnt a friend or relative, its a crazy person I dont associate with. 

this particular hacker/ person is a "crazy person", all jokes aside. I have a very good idea of what was done and this person physically did something to my computer or usb stick

Note: Anyone who has successfully landed on your computer/desktop would have the access to make additional changes to your system, like changing some important settings in yr Norton. Then, U had better turn on Settings Password Protection. 

 If the Settings Password Protection option is turned on, you (TOO) need to enter the settings password each time to view or configure your Norton product settings. You cannot access the product settings without providing your settings password. 

And if yr Norton has become broken or sth, run Norton Remove and Reinstall tool in no time > run LiveUpdate several times until you get the most recent updates from Norton servers.

Then, did you see any alert re that "hacktool or whatever" in Norton log? Or, have you performed a full virus scan?

BTW, U gotta use Power Eraser w/ caution! For details, plz see this guide.

And, check out this page regularly and ensure your PC is protected. Moreover, you can take a closer look@ Norton Virus Protection Promise.

2. "iwas very dissapointed with norton" & "I now have norton through an xfinity subscription, and they have offered no solution, no answers and no remedy."

What problems have you encountered when you were/are using your Norton program? Trouble installing/using yr Norton? Feel free to specify that.

3. web-based Intrusions

Personally, an up-to-date Norton program can take care of those unauthorized attempts very well:

Thx :)

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This is not a Norton community issue. I guess you aren't aware of being able to recovery your password via a USB stick. It isn;t a hack tool. I am all done here. This is getting odder by the minute.

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thanks for being will to help and discuss this with me; I shouldve waited until I had time to really explain my issue before I posted. I will be online tomorrow though.

But yes I had a password and thats why the person placed the hacktool or whatever on my usb stick. it wasnt a friend or relative, its a crazy person I dont associate with. I considered/or referred to it as hacking because this person placed something on my usb stick that gave them control of my laptop.....

My immediate concern is that I dont know about network security, and this individual has serious mental illness- i wasnt being sarcastic this person is literrally certifiably ill. And depending on what switch has flipped in this persons disturbed mind, I feel the need to look into securing my network., because I dont leave my computer unattended anymore, nor my usb. The person doesnt live with me , isnt a friend or an associate but has been in my home due to their relationship with my housemate. but you are right- its a matter for my local police.

 

Thanks for your responses....

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This isn't a problem for any of us here. Sounds to me like you need to call your local police. So the truth is you weren't "hacked". The truth is someone used your pc and now you are worried. 

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An xFinity tech knows about as much as a 1 year old. So don’t listen to them. So someone you know used your computer? Is that what you mean? Did you allow them to log into your computer? Did you give them your password or did you not have a password?

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So glad to recieve responses....thanks

Xfinity tech support told me that my issues sounded like/appeared to be a bootkit/botnet infection. I understand the response here, and definitely appreciate the advice.....will log on here later to chat more about this.

But in short, I shouldve posted more info which I will do..

I know hackers dont typically target home users, I know what you mean and like you said there's nothing to gain . My problem is, this particular hacker/ person is a "crazy person", all jokes aside. I have a very good idea of what was done and this person physically did something to my computer or usb stick, and im worried if this nutcase can hack through my network because I got a new laptop and I keep it locked up now.

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What tech support company told you that you have a bootkit infection?  What led you to believe you had an infection?  What was the PC doing that was out of the ordinary?

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It is not from a hacker. A hacker would have to get through your router/ modem/ gateway first. Home pc's do not get hacked. 99% of viruses, malware and adware are user inflicted wounds. Unfortunately. You had to click on an email link, download some malicious file or maybe even insert an infected USB stick. The best practice you can take is to safe surf. Then be sure you have everything backed up external or via the cloud. Last make a system image of your pc stored externally. A system image is a complete mirror image of your pc stored externally that can be mounted if and when needed. The best defense is not necessarily and good offense. Ever security will fail not matter what antivirus you use. Best defense is to have a backup plan readily at hand. If you have a master boot record infection there is not much you can do. Your laptop's were built with a recovery partition. You can mount that which will bring your laptops back to it's original factory condition. Who told you that you have this sort of infected? Did you call the exact Norton support? Best thing you can do to prevent something like this from happening ever again is to remember what you did that caused it and and that mistake in the future. Been fixing pc's for over 12 years now. I make house calls. Mainly malware removal. Never once have I seen a home user "hacked". Hackers do not target home users cause they have nothing to gain. 

https://support.norton.com/sp/en/us/home/current/contact-chat?inid=hho_n.com_supp_contact-chat_form&OpenDocument&src=ivr_chat&type=ivr_chat