How I can see my balance on crypto wallet?

[Luis]

I tried to look for my crypto balance on my wallet, but for several days show unavailable ??? any one from support can help me to fix this???

According to Norton, any balance still available and can access at any time.

[bjm]

Unavailability of Norton Crypto here

May be best to Contact Norton Support

[Luis]

I did, but the person end the chat without any solution.

[bjm]

@Luis

I did, but the person end the chat without any solution.

and what did Norton support say before ending Chat?

We’ll try to call attention. No promises. No timeline.

[Luis]

“the mining is no longer available” , of course I got that part, then end the chat.

[bjm]

@Luis

“the mining is no longer available” , of course I got that part, then end the chat.

Did you try, again?
Did you request supervisor?

How long will the Norton Wallet be available? ›
Currently, we have no plans to terminate the Norton Wallet. Your Norton Wallet will remain accessible to you. You will be notified in advance in case there is a change in plan.

What will happen to my already mined ETH? ›
Any earned balance is available in your Norton Crypto Wallet. Accumulated balance in your Norton Wallet will remain safe. You can withdraw the balance to your Coin base account at any time.

DocID: v20220609114424467
Last modified: 04/24/2025
https://support.norton.com/sp/en/us/home/current/solutions/v20220609114424467

We’ll try to call attention. No promises. No timeline.

[Luis]

The funny part, the wallet was available months ago, now for some reason.. not.

[Luis]

Thanks.

[bjm]

fwiw ~

Thank you for the details our senior team will reach back to you soon after resolving your issue and I will update every details to our team which you have provided in this chat session.

[Gayathri_R]

Hi,

Thank you for posting on the Norton Community. We have fixed this issue. Please visit the My Norton portal and check the status now. Thank you.