How many times am i being charged for my norton service?

[matthew_rosencrans]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: can a person actually connect with a REAL person and not some bot

Detailed description: charged more than once for my Norton service

Product & version number: norton

OS details: whats this>

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

@matthew_rosencrans

can a person actually connect with a REAL person and not some bot

Hello @matthew_rosencrans
~ this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]

~~ had a Chat session with real person earlier today

@matthew_rosencrans

OS details: whats this>

OS details = operating system details …e.g., Windows 11 23H2

[bjm]

@matthew_rosencrans

charged more than once for my Norton service

Hello @matthew_rosencrans
are you US?

Cancellation & Refund Request [here]

~ this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]

Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account, subscription nor payment profile.

Please confirm you’re allowing Norton pages content in order to provide the best experience possible.

================================================

• Norton Cancellation and Refund Policy [here]
• How to request a refund for an annual renewal fee [here]
• Norton annual and monthly subscription refunds [here]
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store [here]

====================================================

Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

Norton annual and monthly subscription refunds [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

====================================

Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

FAQ: Norton subscription and renewal [here]

Contact Norton Support
Top reasons customers contact support [here]

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their payment profile.

• Manage your Norton plan
• My Subscriptions
• Billing Information

========================================================

Learn more about your automatically renewing subscription [here]

Stop your Norton subscription from automatically renewing [here]

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their payment profile.

Do you see Manage Renewal on your My Subscriptions page?
https://my.norton.com/extspa/account/subscriptions
for example:

Manage Renewal →

Unsubscribe →

=======================================

Norton Community urges users that do not want automatic renewal to Unsubscribe and Delete their payment profile.

[bjm]

Hello @matthew_rosencrans