How renew/download?

I tried to renew but could not. For one thing, I no longer have my original e-mail, therefore no renewal code. So, for lack of any other option, I purchased Internet Security. It looked as if the download worked, but I can’t find it anywhere on my computer. I can’t even access Live Chat, because when I try to do soI get messages about resetting my home page, or something, which I cannot even understand. I cannot find any way to contact an actual person who could answer a question. I have now spent hours on the web merely trying to either purchase, renew, or find a way to ask a question – although I guess I’ve already spent my $49.00 – for nothing. In fact, I am not sure whether I should get Internet Security,or Anti-Virus (no information about that, either.) Can anyone help me ? Am I stuck with a $49.00 charge for nothing, and how can I get what I need, i.e. virus protection? As I said, I can’t even renew if I wanted to, without a renewal code. Thanks for any help–