How to cancel Norton Anti Track after they tricked me into subscribing?

Tobias_Mangelmann · June 28, 2025, 10:38am

I just signed up to Norton Antitrack. Norton Antivirus said that I had over 100,000 tracking cookies. Although I delete them regularly. Norton Antirivus then asked me to install Norton AntrTrack. Once Antitrack was installed, it found only 543 tracking cookies.

Now I cannot cancel it because Norton contact does not work. Anybody has a support-email address to send complaint to? The ‘contact’ website does not allow me to send any request.

bjm · June 28, 2025, 11:20am

Norton support is via Chat Support | Phone Support | Social Support.
No Email support.

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Stop your Norton subscription from automatically renewing [here]
Note: ~30+ days from term expiry - users report not able to change subscription status

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Please review: Contact Norton Support [here] &or [here]

Note: Norton support access/presentation may vary.
The idea is to get past Norton presets & bots.

Note: type “agent” three times to reach = human agent
Chat dialog offers attach screenshot.

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Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless cancelled first.

Renewal: Subscriptions automatically renew unless the renewal is cancelled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.

Cancellation & Refund: you can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation & Refund Policy. To cancel your contract or request a refund, click here.

*** Norton Extras:** Must have a device security subscription with automatic renewal active to receive these benefits. We reserve the right to update or end Norton Extras at any time. For complete terms and details click here.

bjm · June 28, 2025, 3:21pm

Important Subscription, Pricing and Offer Details:

Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.

Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.

Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/products/norton-antitrack

bjm · June 28, 2025, 3:24pm

same as any Norton subscription = Unsubscribe

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bjm · June 28, 2025, 3:34pm

Hello @Tobias_Mangelmann
same as any Norton subscription = Unsubscribe

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Tobias_Mangelmann · June 29, 2025, 12:19am

Thanks. The most important tip was to type “agent” 3 times to reach a human agent, who managed to resolve it within minutes.

How to cancel Norton Anti Track after they tricked me into subscribing?

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