I've been unable to complete a Norton Online Backup ever since I changed from N360 version 5 to the current version 21. After several hours of seeming progress, the process would get cut off, and if I tried to go back into Manage Backups, N360 would tell me that "another backup is running" and I should "try again later." This kept happening even after a reboot and even if I disabled Online Backup and then re-enabled it. Using Windows Explorer to right-click on the Norton Backup Drive and then clicking on "Delete" also failed with the claim that a backup was running (?!?).
Last night I finally bit the bullet and used the Norton Removal and Reinstall tool (NRnR.exe) to start from scratch. The newly installed N360 had the exact same issue. After some time (details are fuzzy now), N360 fixed some problem (I think the code was 8504, 104) and then asked to reboot. After rebooting, N360 did see my online backup sets, so I tried to run one of them to make it current. After some fourteen hours (where it had reached 16%), the backup stopped again, this time with no error message.
I have now reinstalled N360 yet again using the same NRnR.exe tool, but now the online backup sets don't show up at all in N360. (Recall that they did show up after the first reinstall.) At this point I'm so frustrated, all I want is to remove/purge/delete/obliterate the existing online backups and disable Online Backup forever.
I've tried a variety of things that have been suggested in other threads on this forum: I logged onto my Online Backup account, but as others have reported, there is NO option to delete or purge the backup sets, only to download files or to e-mail links (???). I've also clicked on "Remove Computer," but that takes me to a page where there is literally nothing except a "Done" button down on the right. There is no way to select anything to actually remove. Tried this on both Internet Explorer and Firefox -- no dice.
Someone had suggested opening a trial NOBU account. Did that too, and now for the next 30 days I have an additional 25GB of online storage... but after logging off NOBU and signing back in, I still can't access my existing backup sets to purge/remove/delete/obliterate them. Previously I had used 19+ GB out of a total of 57, now I have 82GB total but all I want at this point is to erase all the files I have online and never use this service again.
Please, someone tell me what precisely I need to do to permanently and completely erase all my existing online backups.
I've been unable to complete a Norton Online Backup ever since I changed from N360 version 5 to the current version 21. After several hours of seeming progress, the process would get cut off, and if I tried to go back into Manage Backups, N360 would tell me that "another backup is running" and I should "try again later." This kept happening even after a reboot and even if I disabled Online Backup and then re-enabled it. Using Windows Explorer to right-click on the Norton Backup Drive and then clicking on "Delete" also failed with the claim that a backup was running (?!?).
Last night I finally bit the bullet and used the Norton Removal and Reinstall tool (NRnR.exe) to start from scratch. The newly installed N360 had the exact same issue. After some time (details are fuzzy now), N360 fixed some problem (I think the code was 8504, 104) and then asked to reboot. After rebooting, N360 did see my online backup sets, so I tried to run one of them to make it current. After some fourteen hours (where it had reached 16%), the backup stopped again, this time with no error message.
I have now reinstalled N360 yet again using the same NRnR.exe tool, but now the online backup sets don't show up at all in N360. (Recall that they did show up after the first reinstall.) At this point I'm so frustrated, all I want is to remove/purge/delete/obliterate the existing online backups and disable Online Backup forever.
I've tried a variety of things that have been suggested in other threads on this forum: I logged onto my Online Backup account, but as others have reported, there is NO option to delete or purge the backup sets, only to download files or to e-mail links (???). I've also clicked on "Remove Computer," but that takes me to a page where there is literally nothing except a "Done" button down on the right. There is no way to select anything to actually remove. Tried this on both Internet Explorer and Firefox -- no dice.
Someone had suggested opening a trial NOBU account. Did that too, and now for the next 30 days I have an additional 25GB of online storage... but after logging off NOBU and signing back in, I still can't access my existing backup sets to purge/remove/delete/obliterate them. Previously I had used 19+ GB out of a total of 57, now I have 82GB total but all I want at this point is to erase all the files I have online and never use this service again.
Please, someone tell me what precisely I need to do to permanently and completely erase all my existing online backups.
Thank you for the idea. I've gone the online chat route several times in the past for various reasons, and IMX it's a slow and time-consuming process that I'd like to avoid if possible.
All I need is for a trusted Symantec employee to just go into my NOBU account and delete all the backup sets. At that point I can decide whether to start fresh, or just disable Online Backup permanently.
So I'm hereby appealing for a Symantec employee to offer to take this to PM for the purpose of purging my online backup sets. I've had excellent working relations with @Scott Moen , is he still around?
I had the same problem. I have about 13GB's of stuff to backup. I repeatedly kept trying to do a backup and it would error out or not complete (cant remember what one). I just kept going and after about 10 to 15 times and over a period of several days it completed. I know it's a pain and I'm sure were not alone on this but I would just keep doing it over and over until it shows complete. It seems the first time you try it it takes forever. Let us know how it goes. Good luck!
How about that. Trouble is, I never got (N360 didn't give) any indication of how far it got with the backup update the last time, so for all I knew nothing actually got updated and next time I tried it N360 was going to start from the beginning all over again.
But now, N360 on my PC doesn't even find those existing backups, so they're taking up cloud space uselessly. And I can't access the backups, either from my other computer that has N360 or by visiting the Online Backup website from any computer.
Do you use Norton Zone? If so for some reason it takes your backup folder away so you can't see it in "Computer" area. Once I uninstalled Zone it showed up.
When I uninstall N360 completley and then reinstall it it has to do a new backup even though I still have one there from my PC. N360 is far from perfect and I share your frustration.
You can email support and ask them to erase info in your online folder from there end...I've done that before as well.
Huh, I hadn't thought of e-mailing Support to ask that they erase my backups. I think I'll try that. Then I'll come back to report either (1) that they came through, or (2) that I still need somebody to go in and get it done.
Hmm, I went to the Norton Support webpage by clicking on "Contact Us," and there is no option to contact them via e-mail -- the only choices there are Live Chat, Norton Forums, and Phone Support.
Anybody know how to contact Norton Support via e-mail?
If any Symantec employees are watching this topic, this is a really good time to step in! (hint, hint...)
Hmm, I went to the Norton Support webpage by clicking on "Contact Us," and there is no option to contact them via e-mail -- the only choices there are Live Chat, Norton Forums, and Phone Support.
Anybody know how to contact Norton Support via e-mail?
If any Symantec employees are watching this topic, this is a really good time to step in! (hint, hint...)
Email is only used on a one to one basis if Norton feels that is necessary.
I may have steered you in the wrong direction. I looked in my messages here in the N360 forum and it was a private message from a symantec employee wwelty not an email. He PM me letting me know that someone will get in touch with me.
I tried online chat several times when I first got N360 some years ago. Unless it's improved since then, IMX the process was slow as molasses -- no session ever lasted less than an hour, and more often approached the two-hour mark. Not eager to reprise that!
, is he still around?