After searching forever, and everywhere and not being able to find an answer anywhere for this, I was finally able to get a support rep to explain how to disable the idle time scans.
There has been some mis-information going around, about using silent mode, or quiet mode to disable these, but I have confirmed that this ONLY disables the notification, and the scan continues to run in the background!
To disable ALL idle time scans:
1. Right click on the task bar icon and click “Open Norton Internet Security”
2. Click the “scan now” button
3. Click the “custom scan” button
4. You will see a list, which includes both, full scan, and quick scan
5. Click the edit scan button next to full scan
6. UNCHECK the box that says “only at idle time” and click OK
7. Click the edit button next to quick scan
8. UNCHECK the box that says “only at idle time” and click OK
9. Close the scans window
PROBLEM SOLVED!
Note: make sure to disable idle time scans in any custom scans you may have setup, or the problem will just happen again.
Hope this helps everyone!
DanLeman wrote:
After searching forever, and everywhere and not being able to find an answer anywhere for this, I was finally able to get a support rep to explain how to disable the idle time scans.
There has been some mis-information going around, about using silent mode, or quiet mode to disable these, but I have confirmed that this ONLY disables the notification, and the scan continues to run in the background!
To disable ALL idle time scans:
1. Right click on the task bar icon and click "Open Norton Internet Security"
2. Click the "scan now" button
3. Click the "custom scan" button
4. You will see a list, which includes both, full scan, and quick scan
5. Click the edit scan button next to full scan
6. UNCHECK the box that says "only at idle time" and click OK
7. Click the edit button next to quick scan
8. UNCHECK the box that says "only at idle time" and click OK
9. Close the scans window
PROBLEM SOLVED!
Note: make sure to disable idle time scans in any custom scans you may have setup, or the problem will just happen again.
Hope this helps everyone!
Hi, DanLeman. If your scans are continuing to run in the background, even though either Quiet mode or Silent mode is enabled, then something is broken. Either your particular installation of NIS is busted, or NIS itself is busted in this regard.
If scans continued in the background while gaming was going on, - and thus interfered with responsiveness during said gaming sessions - which is one of the specific situations NIS is supposed to avoid by the use of either Quiet or Silent mode - there would be hell to pay.
Silent mode is supposed to be exactly that - neither LiveUpdate, nor QuickScans nor Full System Scans are supposed to run while Silent mode is active. If QuickScans have run during Silent mode - indicating that LiveUpdate has run during Silent mode - something is wrong,
Caveats, wrinkles and "gotchas":
There may be one circumstance where Scans will run when either Quiet mode or Silent mode is enabled - and that's when the user has Quiet or Silent mode enabled all the time. This is a poor decision, because when does the user expect NIS to find the time to actually perform its housekeeping - if either Silent or Quiet mode is continually enabled? Duh? <slaps user on forehead>
If people want to pay for NIS - and then cripple its effectiveness because they want to leave a game in fullscreen mode 24/7/365 - or something similar - then they deserve the consequences of their actions. When you are not doing something that absolutely requires full CPU horsepower, NIS is supposed to bring itself up-to-date - that's the whole reason Silent mode has a time limit.
If NIS didn't become desperate enough to override Silent mode eventually - the machine would get so out-of-date it would become vulnerable to infection - and thus there would be no proactive detection of infection while it's small enough to be contained. Since this is one of the main features people pay for when they buy NIS - why bother to have the thing if it's going to be crippled by user idiocy?
Conclusion:
TANSTAAFL. Gamers (and other people who use Silent Mode for the purposes for which it is designed) need to use their machines sensibly. Turn games off when they are not actively in use. Do not add a torrenting client - or anything else users want to run continuously - to Quiet Mode's User-Specified Programs list. Do not leave the machine in fullscreen mode indefinitely. This is not rocket science - it's just plain common sense.