I have windows 7 and have purchased Norton 360 today but it does not work. I keep receiving the below:
Norton 360
22.24.1.6
8504, 103
BucketID: 572B8048,3A8E33C4
Windows 7 Home Premium
7601.24545.amd64fre.win7sp1_ldr_escrow.200102-1707
Norton Autofix Results: 2 item(s)
Installation :: Success
LiveUpdate :: Failed
I have rebooted, uninstalled, nothing seems to work, please help.
Hi MsN Bhatti:
Further to the links that bjm_ provided, you will need both Windows 7 Service Pack 1 and the KB4474419 update (rel. 23-Sep-2019) that Norton employee Gayathri_R's April 2021 described in SHA 2 Code Signing Support for Windows 7 before you can run Norton v22.21.3 or higher products.
It looks like Service Pack 1 is already installed on your system, but to confirm open a Run dialog box (Windows key + R) and enter winver to view your OS version information. See the Lifewire article How to Find Which Windows Service Pack or Update You Have Installed for alternate methods.
As I noted in anotherws's December 2021 topic Windows 7 Install Failure, the Microsoft support article 2019 SHA-2 Code Signing Support Requirement for Windows and WSUS states that the KB4490628 (Servicing Stack Update for Win 7 SP1, rel. 12-Mar-2019) is a prerequisite for KB4474419 and must be installed first, but the majority of Win 7 SP1 users should already have that Servicing Stack Update installed. Search your installed updates at Control Panel | Programs | Programs and Features | View Installed Updates to check if KB4490628 and/or KB4474419 are already installed, and make sure you search for complete KB number (e.g., search for "KB4474419" and not "4474419").
The standalone .msu installers for KB4474419 are available on the Microsoft Update Catalog at https://www.catalog.update.microsoft.com/Search.aspx?q=KB4474419 Windows 7. If KB4474419 is not installed on your system yet, download the correct 32-bit (x86) or 64-bit (x64) .msu installer shown below that matches your Win 7 SP1 operating system, save it to your Windows desktop, double-click the .msu file to run the installer, and then re-boot your system once the installer has finished.
Once KB4474419 is installed and your system supports SHA-2 code signing you might also find that Windows Update is able to detect and install additional updates for your operating system that were released prior to end of support for Windows 7 SP1 (14-Jan-2020) and are signed exclusively with a SHA-2 digital certificate.
Unanswered questions are, does your Windows 7 install have at least service pack 1, not SP 0 installed, and, the SHA 2 code updates installed?
SP1: https://support.microsoft.com/en-us/windows/install-windows-7-service-pack-1-sp1-b3da2c0f-cdb6-0572-8596-bab972897f61
SP2: https://answers.microsoft.com/en-us/windows/forum/all/how-to-obtain-and-install-windows-7-sp2/c2c7009f-3a10-4199-9c89-48e1e883051e
Norton suggested guidance for Windows 7 and its product:
https://community.norton.com/en/blogs/product-update-announcements/norton-protection-windows-7-once-microsoft-ends-its-support
Since in your other thread you said you ran the McAfee tool and the issue persists, run RevoUninstaller and remove any remnant McAfee files from the computer. Restart and retest.
SA
windows 7 install failure
https://community.norton.com/en/forums/windows-7-install-failure
SHA 2 Code Signing Support for Windows 7
https://community.norton.com/en/forums/sha-2-code-signing-support-windows-7-0 21-Apr-2021
This update introduces SHA-2 code sign support for Windows 7 SP1,
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Compatibility of Norton products with Windows
https://support.norton.com/sp/en/us/home/current/solutions/kb20080410115446 06-Sep-2023
peterweb:@lmacri might have some insight here. I believe you need an earlier version of Norton to work with Win 7.
Ahh...yes. I'm recalling now. Thanks
@lmacri might have some insight here. I believe you need an earlier version of Norton to work with Win 7.
Error: "8504,103"
https://support.norton.com/sp/en/us/home/current/solutions/v72771332
Sorry, I've not touched W7 SP1 long time.
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fwiw ~ my boiler plate clean install
Note: from Windows Administrator user account.
1) Norton Remove and Reinstall Tool => Advanced Options => Remove Only => Restart
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v60392881
OR
1) Apps & features => Norton 360 => Uninstall => Uninstall Norton and remove all my user data => Restart
2) clear out Norton remnants before re-installing Norton 360
Please review: https://community.norton.com/en/comment/8363501#comment-8363501
2a) registry cleanup - user discretion (CCleaner)
3) Download and install your Norton device security
https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600
4) after Norton 360 install => run Norton LiveUpdate + machine Restart (not Shut down). Repeat. Norton 360 = v22.24.1.6 (at this time)
5) Review Norton Settings to your preference.
6) Run Diagnostic Report.
7) Run Norton Insight.
8) Run Norton Autofix.
9) Create Backup Sets to your preference.
10) run Norton LiveUpdate + machine Restart (not Shut down)
11) run Norton 360 Full Scan (once)
12) run Norton LiveUpdate + machine Restart (not Shut down)
Be sure you are using the Restart command. Not Shut down and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here. (credit peterweb)
Turn On or Off Fast Startup - W10 - W11
Note: Norton browser extensions are separate installs.
https://search.norton.com/protect
=> Advanced Options => Remove Only?
Correct, Mcafee has been removed and I used the remove and reinstal Norton tool, but still nothing.
and you ran McAfee tool before Norton install?
https://www.mcafee.com/support/?articleId=TS101331
and you've already tried Norton Remove and Reinstall Tool => Advanced Options => Remove Only
It was Mcafee and yes all other antivirus were removed prior to downloading Norton. I have again reinstalled, but no luck, Norton won't even launch.
What security solution before Norton? Was removed with vendor tool before Norton install?
Note: fre.win7sp1_ldr
Error: "8504,102"
https://support.norton.com/sp/en/us/home/current/solutions/v63993358
Note:
Maintenance Mode for Windows XP, Windows Vista, and Windows 7 SP0 for Norton security software
https://support.norton.com/sp/en/us/home/current/solutions/v126160909