How to fix no sound device & microphone following Norton driver updates

subscribed to driver updates on Norton. following all recommend updated, and a number of reboot, discovered Dell laptop on windows 11 has no found audio device. follow instructions from microsoft community, Dell website, downloading 5 out of 6 more drivers successfully. examined device manager and most not updated. the one that did was Realtek (R), so controlled that back. still no sound or device & microphone according to audio settings. what am i missing here please

JoyM Rooney:
Hello, bjm_ well, it may be me, link did not open on front page of Norton update drivers. Therefore, I was not able to follow instructions either. Phone Norton technical support & nice guy sorted me out in less than 10 mins. & indicated steps, if there is ever a next time. Norton is able to automatically repair when drivers do detrimental stuff to this Windows laptop through running an already downloaded program.

Thanks 

Hello, bjm_ well, it may be me, link did not open on front page of Norton update drivers. Therefore, I was not able to follow instructions either. Phone Norton technical support & nice guy sorted me out in less than 10 mins. & indicated steps, if there is ever a next time. Norton is able to automatically repair when drivers do detrimental stuff to this Windows laptop through running an already downloaded program.

Community search 'driver updater' 
https://community.norton.com/en/search/site/driver%20updater

may be related: https://community.norton.com/en/forums/driver-updater-ran-and-now-no-audio-connected

fwiw ~

FAQ: Norton Driver Updater
[...]

4. Is Norton Driver Updater safe for my Windows PC?

Norton Driver Updater downloads verified manufacturer's driver installers. Before updating the drivers, Norton Driver Updater backs up all existing drivers and creates a Windows system restore point.

Norton Driver Updater automatically tests the components during the scan and after an update. In case there are any problems with a newly updated driver, it marks the problematic driver with an Issue detected label. You can then revert the driver back to the previous version.

5. Can updating drivers cause any problems?

Updating drivers can cause problems in two scenarios:

  1. You try to manually update a driver and end up with updating with the wrong update.

  2. If the device manufacturer released a flawed update for the driver that introduces more problems than fixes, or has other unforeseen bugs and incompatibilities.

Norton Driver Updater helps you in both these instances. Our unique driver revert feature lets you quickly revert to a previous version of the driver.

8. How do I use Norton Driver Updater?

For instructions to update your drivers to the latest version, see Update your hardware drivers to the latest version with Norton Driver Updater.

For instructions to revert a driver to its previous version, see Restore your hardware driver to previous version.[...]

https://community.norton.com/en/forums/faq-norton-driver-updater

Caveat: I do not run Norton Driver Updater

Please post back progress: