How to get refund

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Issue abstract: refund help

Detailed description: Requested refund, but cannot fill this out ecause Norton has a pulldown that totally blocks the area where one is to describe the problem. Please forgive me if therare any typos since I cannt see what is being entered. I requested a refund on 1/23/2006. Norton said it was withing their guieelines an would comply. I have tried to get updates, but now they say it is too long after the refund date. NOTE they actually said it would be refunded over a month before the renewal was due,

Anyone have any ideas without going to Small Claims?. Called, but they just accept that they said they would refund, but then tell me it is too late to get a refund.

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@Kent_Ellefson Are you using this link AND, do not have a VPN running?

SA