How to remove URL scam preventing telstra web mail from opening

Archive
1

Norton says it has aborted connection to my telstra webmail (myid.telstra.com) when I try to open it because it was infected with URL:scam did a full scan computer was clear still get same message when I try to open telstra account

2

@Bob Knight
Care to share how Norton fixed it? 

3
Bob Knight:

Thanks for all your replys contacted Norton help they fixed it

Care to share how Norton fixed it? 

4

Thanks for all your replys contacted Norton help they fixed it

 

5

@Bob Knight
Please post progress
Thanks

6

 URL:Scam sounds like Avast - Web Shield naming

7

 @Bob Knight

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8

fwiw ~ Google URL:Scam

Try cleaning the browser cache and cookies, then set the browser to block 3rd party cookies.

Try running your browser with extensions/add-ons disabled.
If that resolves the problem then one of your extensions/add-ons could be responsible, finding it is more complex as you would have to enable the extensions/add-ons one by one.

URL:Scam usually notifies about a dangerous website, but may also be a false alarm. URL:Scam is a generic detection name of a dangerous website, that appears in several antivirus engines. It may appear during routine Internet browsing, as well as pop-up after opening a link from a document or a chat.

9

Hello @Bob Knight

Can you reach 'myid.telstra.com' Sign in page?  
Are you Norton product version 24.x?
Do you see URL:Scam at Sign in page or upon Sign in?
Australia? 

as test: 
Caveat: Norton 22.x & don't have Telstra webmail account & not AU

https://myid.telstra.com/identity/as/authorization.oauth2

 

myid.telstra.com
URL Analysed: https://myid.telstra.com/identity/as/authorization.oauth2
NORTON RATING  Safe
CURRENT CATEGORY  Technology/Internet

https://safeweb.norton.com/report/show?url=https://myid.telstra.com/identity/as/authorization.oauth2

Norton Safeweb has flagged our site as URL:Scam
https://community.norton.com/en/forums/norton-safeweb-has-flagged-our-site-urlscam 22-May-2024

Use this form to submit URL which you believe is incorrectly classified by Norton 
Safe Web URL submission portal - https://submit.norton.com/?type=URL