How to rollback to version 5 from version 6?

Norton Security | Norton Internet Security
1

Hello,

 

 

I work online and my main software is not recognizing version 6 so I might have to go back to version 5 since it worked with that just fine and have checked the FAQ's and tried reading this forum and found no instructions so far. So, any information on how to do this would be greatly appreciated.

 


Thanks!

2

Unfortunately, I don't have a CD for it. I downloaded it from Norton's website. But thanks for the try.

3

ok then  go too your norton acc then  down lode  norton v6 from your norton v6 and you can still ues the same key that your norton v5 came with

 

 

if you have norton v5 in stall now this hit check for  new vearson  then you can upgrade for free

4
verbalkent wrote:

Hello,

 

 

I work online and my main software is not recognizing version 6 so I might have to go back to version 5 since it worked with that just fine and have checked the FAQ's and tried reading this forum and found no instructions so far. So, any information on how to do this would be greatly appreciated.

 


Thanks!

It would help Norton to know the details of the problem since they obviously would want to fix it if it is inherent in the V6.

 

But to keeep you going please do it this way since Snowstorms suggestions may not get you to where you want to be!

 

If you use the Identity Safe, export your password and ID data to a safe place not on your main drive.

 

Downlolad the Norton Removal Tool as below but don't run it yet

 

Download this installation file for Norton 360 V5 but don't run it yet. Make sure you match Standard or Premier according to what you have the KEY for since the keys are not interchangeable.

 

Uninstall N360 V6 using the normal Remove a Program of Windows.

Run the Norton Removal Tool a couple of times with a restart after each run.

 

Run the installation file for N360 V5 that you downloaded and if you are running under VISTA or Windows 7 start the installation by right mouse clicking on the downloaded file and selecting Run as Administrator (you can't do that if you are in XP)

 

[I don't have N 360 to hand so I can't check where this is if it is in N 360 but ther should be a Setting somewhere -- probably in a group labeled LiveUpdate if it's like NIS -- where you can disable the notification of  new product upgrades. This should stop you being nagged about V6 since when it is ON the files are downloaded automatically before asking if you want to install! But it will obey you if you tell it not to install! ]

 

After the product is installed (and preferably after disabling that upgrade notifier) run LiveUpdate Manually a few times with a restart in between and you should be fully uptodate for V5.

 

Import your Identity Safe data if you use and saved it.

 

Activate it with the same KEY you have for your current N 360 -- presumably the V5 but any key will work.

 

If anything is not clear plelase ask before you try and let us know how you get on ....

5

That sounds like a great plan but unfortunately there is one huge roadblock still. The download that can be found in my Account screen on Norton is for Ver 6 and has also been on most of the searches I've done as well.

 

Any clues on where I can find a legitimate copy of ver 5 for download?

 

 

 

Thanks!

6

Mea Culpa -- I forget to use my macro to put the links in!

 

This link Symantec Norton Removal Tool. will direct you to the Symantec Norton Removal Tool

 

You can download N 360 V5 in a single file that you can save to a thumbdrive and use to install on your netbook as below:

 


Download N 360 V5 Standard 2GB edition

 


Download N 360 V5 Premier 25GB edition

 


Save (Not Run) to a safe place on your hard drive where you can find it again. 


When you are ready to install I recommend Right Mouse clicking on the file and selectting Run as Administerator

7

Thanks so much!  You're a lifesaver.

8

Hello,

 

 

I work online and my main software is not recognizing version 6 so I might have to go back to version 5 since it worked with that just fine and have checked the FAQ's and tried reading this forum and found no instructions so far. So, any information on how to do this would be greatly appreciated.

 


Thanks!

9

You are welcome -- don't forget to find an turn off the UPGRADE to new version nag setting ... If you can't find it give us a shout and someone will know where it si no N360